Clyde Offices – Privacy Policy
Privacy Policy
Effective Date: 27th October 2025
Clyde Resources Ltd (trading as Clyde Offices) takes your privacy seriously. This policy explains how we collect, use, store, and share your personal data, including identity documents required under UK Anti-Money Laundering (AML) regulations.
By using our services or visiting our website, you agree to the practices outlined below.
1. Who We Are
Clyde Resources Ltd
48 West George Street
Glasgow, G2 1BP
Company No: SC353174
Email: info@clydeoffices.co.uk
Contact: Director at Clyde Resources Ltd
2. What Data We Collect
We collect personal data depending on your relationship with us. This may include:
- Contact information – name, email address, phone number, company name
- Identity verification – copies of your photo ID (e.g. passport, driving licence) and proof of address (e.g. utility bill, bank statement)
- Company ownership details – names of Persons with Significant Control (PSC)
- Payment details – processed securely by third-party providers (e.g. Stripe)
- Website usage – IP address, browser type, and pages visited (for analytics and site security)
3. Why We Collect This Data
We process your data for the following reasons:
- To provide our services (virtual office, call answering, admin support)
- To verify your identity and comply with legal obligations under the UK Money Laundering Regulations (MLR 2017)
- To prevent fraud or misuse of our services
- To meet our obligations to HMRC as a supervised Trust or Company Service Provider (TCSP)
- To maintain records for accounting, billing, and customer service
4. Legal Grounds for Processing
Under UK GDPR, we rely on the following legal bases:
- Legal obligation – for identity checks and due diligence required by AML laws
- Contract – to deliver the services you’ve requested
- Legitimate interest – for network and information security, debt recovery, defending legal claims, and the continuous improvement of our internal processes
5. Who We Share Your Data With
We only share your data when necessary, including:
- Government or regulatory bodies – such as HMRC or the National Crime Agency (NCA) if required under law
- Electronic ID verification services – such as [insert provider if applicable] to check identity and address details remotely
- Payment processors – such as Stripe, for secure processing of credit card transactions
- Professional advisers – accountants, legal advisers, or auditors, when legally necessary
We do not sell or share your personal data with marketing companies.
6. How Long We Keep Your Data
We retain identity and compliance-related documents for 5 years after your account is closed or our business relationship ends, as required under AML law. Other personal data is retained only as long as needed for the purpose it was collected.
7. How We Keep Your Data Safe
We store documents and personal data in secure systems (e.g. Stripe, Dropbox, Xero, Airtable), with access limited to authorised staff. We do not accept sensitive files over unprotected email. Clients are asked to upload ID via secure file portals or encrypted email.
Some of our systems (e.g. Dropbox, Airtable) may store data outside the UK or EEA. Where this occurs, we ensure suitable safeguards are in place such as UK-approved Standard Contractual Clauses (SCCs) to protect your data.
8. Your Rights
You have the right to:
- Access your personal data
- Ask us to correct or delete inaccurate information
- Ask us to stop using your data in certain ways
- Receive your data in a structured, machine-readable format (data portability)
- Lodge a complaint with the UK Information Commissioner’s Office (ICO)
To use your rights, please contact us at [Insert Contact Email].
9. Cookies and Website Use
We may collect limited data when you browse our site, such as IP address and usage statistics. Please see our Cookie Policy for more details.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted at: https://clydeoffices.co.uk/privacy-policy/
In a time of stress at the closing of the Blue Square, Clyde Offices have come to the rescue with a super easy sign up. I purchased a registered office address set up without any drama.I'm good to go.Thanks Clyde Offices
Very easy to set up. The team are amazing, addressing all questions I had. Would highly recommend.
Have just transferred by virtual office over and the whole process was quick and efficient. Communication is excellent.
Fantastic value for money and professional. If you're looking for a mailing address or business address they're worth it.
Fast and easy process to setup at registered office address with Clyde Offices. Affordable and would highly recommend.
Extremely good package of support for a very good price. 2 names and 2 named individuals is really helpful and future proofs management and the ability to work around succession planning.
The whole process was really smooth and we found the packages available really competitive. Since working with Clyde Offices they have been very professional and answered any queries we’ve had promptly. A+ service.
This has been the BEST virtual office service I’ve had in Glasgow. Super grateful for all the support, assistance and help I’ve received over the last 10 years. Thank you guys 🙏🏼
Only a month into using the service, but it was well priced, convenient and a painless setup. Look forward to working with them for years to come.
I would definitely not recommend. They run a promo offering a free 1-month extension in exchange for 5-star reviews so that's probably where most of these reviews come from, but the service is terrible. My own experience: they messed up my subscription expiry date, failed to respond when I queried it; they have also emailed me a scan of some correspondence addressed to another person and failed to cancel my alleged "renewal" when I asked them to, even though they confirmed by email they had cancelled it.
Clyde offices have made my life infinitely better being able to receive things at an address in Scotland. I am a digital nomad and need to have a place to receive post and parcels. Very happy with the service.
Clyde Offices is the best solution—transparent, fast, clear, and affordable. It works like a fine gold watch. Highly recommend it for everyone!
Very easy and simple process to set up and great communication. I can highly recommend.
So easy to set up and very impressed with the service. No issues whatsoever
Really Simple to setup and implement. Now have a registered Office address for my Company.I would recommend to others needing a separate mail address for correspondance.
I'm delighted with the service I've received from Clyde Offices so far. The team has been helpful and communicative.
Just signed up with Clyde and happy with the service and price so far - an absolute steal with their 75% off introductory discount. Thank you, Clyde Offices - looking forward to working with you.
Been using Clyde offices for 1 year, brilliant service just renewed for another year.
Very easy set up process, great address for buisness , looks better than a home address in my opinion
Very pleased so far with Clyde offices. very quick and easy to set up and they keep you informed of any developments.
Very efficient and friendly service. Excellent value for money. Strongly recommend this service. Have used this service as my ltd company registered address and hence get correspondence forwarded to my home address.
Very easy sign up, clear and fast communication with competitive pricing. Just joined and hoping the service is as good as the sign up process.
Great service, great rates and quick admin staff replying to emails and sending through stuff very quickly. 10/10 would recommend if looking for a virtual address in Glasgow for business or private company purposes.
I recently signed up to Clyde Offices and so far I couldn't be happier with the experience. From the moment I initially enquired about their services to signing up, their communication has been prompt and efficient. The sign-up process was incredibly easy and straightforward.
Recently joined Clyde Offices and the whole process has been so easy. From signing up to the initial engagement from the team, the whole process couldn't have been better. would highly recommend.
I would like to recommend Clyde Office for friendly and professional service. The set up process was easy and straightforward.
Only recently joined, however, I am really pleased with the ease of joining, the promptness of engagement and the general engagement received. Thank you.
Setting up a new registered address for my business was so stressful with all the other challenges a new business faces. Clyde Offices took all the stress out of it. The service was so simple to use and we're very happy with the ongoing relationship.
The registration with Clyde Offices was easy and efficient and the fee was very reasonable. I've been with them for a few weeks now and have been very happy with the service. Responses to a couple of queries I had were prompt and resolved easily. I would happily recommend this service.
Really happy with the service so far very proactive and happy to help us with whatever we need
I am totally enjoying the services. This is one of my best decisions I made beginning of 2024.
Not long started using this s service and so far amazing. Easy set up and very fast.
Very fast service , address sent via email immediately after purchase. Attentive staff and customer service
Found these guys, easy to follow online instructions. Quick to set up. Very fast response times to welcome us on board. Not yet used their services, but I'm sure they will be great!
Quick and easy to set up, very competitively priced with good support and friendly follow-ups.
Clyde Offices provided us with a consistent and really good service for almost 4 years. Gerry was always at the end of the phone to help us with our queries. I would recommend Clyde Offices if you are looking to add value to your office needs, i.e. outsources answering service etc.
I was looking for a mailbox provider as I am studying and I live abroad. I found Clyde Offices and they were very helpful in answering my questions. Very reasonably priced and would allow me to receive a few parcels. I highly recommend them and I will be using them for many years. The staff were very attentive and friendly.
This is a great idea if you have your own business but would like an address in the city centre on top of, or instead of your own address or other location.Allows you to advertise as being based in the city centre.Anytime I had to contact the offices the staff were great and very helpful. I didn't need to contact them much at all because the process is so easy and straightforward.
Can't fault the service; long may it continue. A good choice for most I would think
Clyde Offices were very helpful and informative when setting up an account with them, they provide the full service at competitive prices and no additional fees.
Setting up my virtual business address with Clyde Offices was so quick and easy to set up in minutes. They also were in email contact to make sure everything was ok and if I needed any other services from them just to make contact with them. I couldn't be happier with the service I received. Thank you
Very good experience working with the team at Clyde Offices. They have been helping us out for over 5 years now and couldn't survive without them.
A vastly superior service from Clyde Offices than any of the corporate virtual offices I have used in the past. A fab team, very efficient and friendly, always very helpful. I would recommend them one hundred percent. Great Central Glasgow location if you ever need to visit.
I hired a mailing address through Clyde Offices for two months and the service was hugely helpful during that time. I rented some camping equipment for my hiking trip and could only find it for mail delivery; because I flew in from the USA, I needed an address in Glasgow and it so happens their office is very near the train station so this plan worked out perfectly as I set out Monday morning for my trip via train. In addition to easy communications and set up, the service worked with me on my order so that delivery time and pick up were arranged and I had no issues arriving and picking up as planned despite an awkward delay between delivery and pick up. My box was also large, which was certainly an inconvenience for them to hold for a week, but they understood my situation. I recommend Clyde Offices if you are seeking a mailing address in Glasgow.
I have found Clyde Office to be 100% committed to all work that they carry out for people. Very helpful polite and trustworthy.
Alan and the team have been a real find for me. They do my reports and deal with all my mail for me. They automatically scan my mail over to me so that I can pick it up on the go, I could not recommend them enough for a small business like me. It's true what they say if you don't have an admin person then you are the admin person!
Clyde Offices provide me with an incredible service that is invaluable. They help me manage my business. I use for call answering, mailing address and also they help with some of my admin via the virtual assistant service. 5 stars for sure.
Sign up was straightforward, and got a virtual mailing address confirmed within minutes. Would recommend.
Amazing service for a new startup. Understands my business needs and always happy to offer solutions. Professional staff at the end of the phone every time.
The staff are professional and timeous in their communication to customers.They give you confidence to work anywhere in the world and they handle your administration in a fantastic way.....keep it up...
