Clyde Offices – Privacy Policy
Privacy Policy
Effective Date: 27th October 2025
Clyde Resources Ltd (trading as Clyde Offices) takes your privacy seriously. This policy explains how we collect, use, store, and share your personal data, including identity documents required under UK Anti-Money Laundering (AML) regulations.
By using our services or visiting our website, you agree to the practices outlined below.
1. Who We Are
Clyde Resources Ltd
48 West George Street
Glasgow, G2 1BP
Company No: SC353174
Email: info@clydeoffices.co.uk
Contact: Director at Clyde Resources Ltd
2. What Data We Collect
We collect personal data depending on your relationship with us. This may include:
- Contact information – name, email address, phone number, company name
- Identity verification – copies of your photo ID (e.g. passport, driving licence) and proof of address (e.g. utility bill, bank statement)
- Company ownership details – names of Persons with Significant Control (PSC)
- Payment details – processed securely by third-party providers (e.g. Stripe)
- Website usage – IP address, browser type, and pages visited (for analytics and site security)
3. Why We Collect This Data
We process your data for the following reasons:
- To provide our services (virtual office, call answering, admin support)
- To verify your identity and comply with legal obligations under the UK Money Laundering Regulations (MLR 2017)
- To prevent fraud or misuse of our services
- To meet our obligations to HMRC as a supervised Trust or Company Service Provider (TCSP)
- To maintain records for accounting, billing, and customer service
4. Legal Grounds for Processing
Under UK GDPR, we rely on the following legal bases:
- Legal obligation – for identity checks and due diligence required by AML laws
- Contract – to deliver the services you’ve requested
- Legitimate interest – for network and information security, debt recovery, defending legal claims, and the continuous improvement of our internal processes
5. Who We Share Your Data With
We only share your data when necessary, including:
- Government or regulatory bodies – such as HMRC or the National Crime Agency (NCA) if required under law
- Electronic ID verification services – such as [insert provider if applicable] to check identity and address details remotely
- Payment processors – such as Stripe, for secure processing of credit card transactions
- Professional advisers – accountants, legal advisers, or auditors, when legally necessary
We do not sell or share your personal data with marketing companies.
6. How Long We Keep Your Data
We retain identity and compliance-related documents for 5 years after your account is closed or our business relationship ends, as required under AML law. Other personal data is retained only as long as needed for the purpose it was collected.
7. How We Keep Your Data Safe
We store documents and personal data in secure systems (e.g. Stripe, Dropbox, Xero, Airtable), with access limited to authorised staff. We do not accept sensitive files over unprotected email. Clients are asked to upload ID via secure file portals or encrypted email.
Some of our systems (e.g. Dropbox, Airtable) may store data outside the UK or EEA. Where this occurs, we ensure suitable safeguards are in place such as UK-approved Standard Contractual Clauses (SCCs) to protect your data.
8. Your Rights
You have the right to:
- Access your personal data
- Ask us to correct or delete inaccurate information
- Ask us to stop using your data in certain ways
- Receive your data in a structured, machine-readable format (data portability)
- Lodge a complaint with the UK Information Commissioner’s Office (ICO)
To use your rights, please contact us at [Insert Contact Email].
9. Cookies and Website Use
We may collect limited data when you browse our site, such as IP address and usage statistics. Please see our Cookie Policy for more details.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted at: https://clydeoffices.co.uk/privacy-policy/
Google U.
06:50 11 May 26
Not impressed with the hard-sell approach - not what I would expect from a professional organisation.
I recently moved our registered address service to Clyde Offices after our previous provider discontinued the service. I already had a separate provider in place for director-related services.
Shortly after, I received an email stating that I had incorrectly linked directors to the registered address during the switch and that, “to remain compliant,” my service would be upgraded. I responded immediately to explain this was an error on the register and that I would correct it.
Despite this, my credit card had already been charged without clear prior authorisation.
I have raised a formal complaint and requested a refund. This experience has not met the standard I would expect from a professional registered office service provider.
I recently moved our registered address service to Clyde Offices after our previous provider discontinued the service. I already had a separate provider in place for director-related services.
Shortly after, I received an email stating that I had incorrectly linked directors to the registered address during the switch and that, “to remain compliant,” my service would be upgraded. I responded immediately to explain this was an error on the register and that I would correct it.
Despite this, my credit card had already been charged without clear prior authorisation.
I have raised a formal complaint and requested a refund. This experience has not met the standard I would expect from a professional registered office service provider.
Airport Transfers S.
11:03 30 Apr 26
Rania K.
12:17 29 Apr 26
Very easy to set up. Prompt communication and confirmation. Reasonable terms of business. Easily accessible location by public transport. At this point, I would definitely recommend.
Daniel C.
07:48 29 Apr 26
There service is superb, im still enjoying it
J
21:33 26 Apr 26
Kathryn E.
10:37 24 Apr 26
It was so easy to set up a registered office with Clyde Offices. As it was my first time needing this kind of service, I physically went into the office to make sure it was real (it is!). The people were very helpful and I signed up for my business as soon as I got home.
Temple M.
10:17 23 Apr 26
I made an enquiry with a few questions. They were all answered quickly and satisfactorily and I was able to get what I wanted within the one phone call. Excellent service
Lynne D.
14:52 22 Apr 26
Excellent service
Bem
07:54 10 Apr 26
Great help, amazing team
Alexandra P.
14:02 09 Apr 26
Very quick and easy to set up
Frankie C.
22:04 24 Mar 26
Lovely staff always happy to help
Mirabelle M.
22:47 14 Mar 26
My letters get to me quickly. I recommend them for sure
Fiona R.
18:19 19 Feb 26
Quick and easy to set up
Selim E.
09:19 06 Feb 26
Very efficient, I highly recommend. We are using Clyde address as our registered address and are very happy with the services provided. Great value and professional service!
AmbrosiaEro
15:36 29 Jan 26
A good deal when you do not want your home address, when managing your business from home, to be widely accessible.
james E.
11:36 29 Jan 26
Seamless service from the beginning
Mail forwarded on same day as arrival
100% recommend
Mail forwarded on same day as arrival
100% recommend
aberdeino
09:17 17 Jan 26
Superb! The company address was easy to set up, friendly and efficient customer service. Mail forwarding is extremely quick and overall it’s good value for money.
Alexander T.
13:55 15 Jan 26
75% OFF AND YOU CAN COLLECT MAIL IN PERSON 👍
GJ MAJACO Property & Park S.
10:22 15 Jan 26
Brilliant! So easy to set up and so helpful. Very detailed information and they are so proactive and quick to respond. Looking forward to working with you over the coming year
Rebecca B.
15:04 14 Jan 26
Great, affordable service that gives me the anonymity I need for my business. Would definitely recommend :)