We provide Telephone Answering Service with staff based in our Glasgow offices who will answer your calls in your company’s name in a polite and professional manner and follow your script. We will then pass the message through to you by email, text or call transfer. Costs start from as a little as 75p per call.
We never outsource, all calls are answered within our Scottish office 
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Answer calls and take a message
By using our message taking service you are creating a professional image for your company by letting your customers speak to a live person rather than an answerphone machine. Our telephone answering service is based in the UK and we never outsource, meaning the voice of your company is familiar and local. We like to think of ourselves as an extension of your business. Unlike other providers we are not a large call centre. You will be issued with a small team, allowing your clients to build a rapport with the same friendly voices each time they call.
Switchboard Service
Like any switchboard service we answer the call, find out who the caller wishes to speak to then transfer the call through to the relevant individual or department. However as we are based remotely then it cuts down on your costs, and you don’t need to worry about always having someone to cover the phones.
Appointment & Order Taking
Do you run a service-based industry but have difficulty answering your calls or making bookings into your calendar? By using our appointment booking service we can provide you with a bespoke service to make sure that your calls get answered and your customers get booked in with a professional and timely manner.
Along with making bookings we can also take payments over the phone for you, simply provide us with your portal login details and we can take payments for you.
Features
How it works
Once signed up we provide you with a telephone number. You can either advertise this number, or if you already have a business number simply divert the calls through to us as and when you need us to answer
Answering calls
With our call answering service we will answer calls in your company name and advise the caller that you will give them a call back. However our service is flexible so you can amend the script and how we deal with the calls.
Value for money
All our plans are month-to-month so you are never tied into long term contracts. In addition we don’t charge for sales calls, wrong numbers, or calls under 20 seconds.
How are messages passed
Most customers prefer us advising any calls that they are out of the office at the moment and we take a message. We can then email the message (free), text (10p) or transfer the call through (from 12p per minute).
Pricing
£10 Per Month
- $0Includes 10 Calls
- Additional calls charged
at £1 per call
- Additional calls charged
£25 Per Month
- $0Includes 30 Calls
- Additional calls charged
at £1 per call
- Additional calls charged
Best Value
£60 Per Month
- $0Includes 80 Calls
- Additional calls charged
at £1 per call
- Additional calls charged
Included with all plans:
Free set-up
Cancel at anytime
Free telephone number
No long terms contracts
No charge for sales calls
No charge for wrong numbers
Messages passed by:
Email = Free
Text = 10p
Call Transfer = 12p per minute to landlines & 24p per minute to mobiles
Additional telephone numbers = £5 per number per month
Fax number = £5 per number per month
Voicemail £10 per month
Personalised Voicemail = £10 setup fee then £10 per month
Get a 7 day free trial of our Call answering service
Enter your email below to get started
FAQs
How can I have my calls diverted?
You can advertise the number which we have provided to you as your business number. If you already have your own number then your calls can be diverted to the number we have provided. We can assist you in diverting your calls through once you sign up.
How do I receive my messages?
We can pass your messages free of charge by email. Otherwise we can send you messages by text message charged at 10p per message. If you would like your calls to be transferred to you we would charge 24p per minute to mobiles and 10p per minute to landlines.
Will I be charged for wrong numbers or sales calls?
Calls under 20 seconds are free of charge, reducing unwelcome calls. Although, If we have passed a message which has been a sales call, just let us know and we can arrange a refund.
When can I switch plans or cancel?
You are not committed long term. Month-to-month billing allows you to choose when, if you wish to cancel, upgrade or downgrade.
How do I pay?
Your invoice will be sent by email to you in advance each month. Any additional call charges will be invoiced in arrears. Payment will be taken from the card you registered with us 3 days after the invoice.
What caller information will you send me?
We would usually ask for the caller’s name, the company they are calling from, a contact number and who they are looking to speak with, along with a short message. If more information is required then contact us to discuss our pay per minute plan will cover your needs.
When will you answer my calls?
We will answer your calls 09:00 to 17:00 Monday to Friday, excluding bank holidays. Outside these hours we can divert your calls to a voicemail. We can pass on any messages received for you; for unlimited voicemails this will cost only £10 per month!
What kind of number will you provide me?
No matter what area code or national number you require we can provide it for you. If you require an 0800, 0207, or 0208 number then there may be an additional charge. Contact us to discuss which number would best suit you.
How do you answer my calls?
We will answer your calls in your company name. Our team is made up of 5 members who will answer your calls, allowing your customers to build rapport and recognise the same professional and friendly voices with every call. We can also follow a script if required.
What about calls out of hours?
If you are concered about missing calls out of hours we can offer you a Personalised Voicemail for £10 per month with a £10 set up fee. This will allow you to provide a bespoke answer message and be notified when someone leaves a message.
Airport Transfers S.
11:03 30 Apr 26
Rania K.
12:17 29 Apr 26
Very easy to set up. Prompt communication and confirmation. Reasonable terms of business. Easily accessible location by public transport. At this point, I would definitely recommend.
Daniel C.
07:48 29 Apr 26
There service is superb, im still enjoying it
J
21:33 26 Apr 26
Kathryn E.
10:37 24 Apr 26
It was so easy to set up a registered office with Clyde Offices. As it was my first time needing this kind of service, I physically went into the office to make sure it was real (it is!). The people were very helpful and I signed up for my business as soon as I got home.
Temple M.
10:17 23 Apr 26
I made an enquiry with a few questions. They were all answered quickly and satisfactorily and I was able to get what I wanted within the one phone call. Excellent service
Lynne D.
14:52 22 Apr 26
Excellent service
Bem
07:54 10 Apr 26
Great help, amazing team
Alexandra P.
14:02 09 Apr 26
Very quick and easy to set up
Frankie C.
22:04 24 Mar 26
Lovely staff always happy to help
Mirabelle M.
22:47 14 Mar 26
My letters get to me quickly. I recommend them for sure
Fiona R.
18:19 19 Feb 26
Quick and easy to set up
Selim E.
09:19 06 Feb 26
Very efficient, I highly recommend. We are using Clyde address as our registered address and are very happy with the services provided. Great value and professional service!
AmbrosiaEro
15:36 29 Jan 26
A good deal when you do not want your home address, when managing your business from home, to be widely accessible.
james E.
11:36 29 Jan 26
Seamless service from the beginning
Mail forwarded on same day as arrival
100% recommend
Mail forwarded on same day as arrival
100% recommend
aberdeino
09:17 17 Jan 26
Superb! The company address was easy to set up, friendly and efficient customer service. Mail forwarding is extremely quick and overall it’s good value for money.
Alexander T.
13:55 15 Jan 26
75% OFF AND YOU CAN COLLECT MAIL IN PERSON 👍
GJ MAJACO Property & Park S.
10:22 15 Jan 26
Brilliant! So easy to set up and so helpful. Very detailed information and they are so proactive and quick to respond. Looking forward to working with you over the coming year
Rebecca B.
15:04 14 Jan 26
Great, affordable service that gives me the anonymity I need for my business. Would definitely recommend :)
Ollie H.
11:40 08 Jan 26
I currently use Clyde Offices as a mailing address and they have been wonderful! Answered all my questions very quickly and picking up my parcels has been very easy and speedy :) definitely recommend!