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Answer calls and take a message

By using our message taking service you are creating a professional image for your company by letting your customers speak to a live person rather than an answerphone machine. Our telephone answering service is based in the UK and we never outsource, meaning the voice of your company is familiar and local. We like to think of ourselves as an extension of your business. Unlike other providers we are not a large call centre. You will be issued with a small team, allowing your clients to build a rapport with the same friendly voices each time they call.

Support

Switchboard Service

Like any switchboard service we answer the call, find out who the caller wishes to speak to then transfer the call through to the relevant individual or department. However as we are based remotely then it cuts down on your costs, and you don’t need to worry about always having someone to cover the phones.

Appointment & Order Taking

Do you run a service-based industry but have difficulty answering your calls or making bookings into your calendar? By using our appointment booking service we can provide you with a bespoke service to make sure that your calls get answered and your customers get booked in with a professional and timely manner.

Along with making bookings we can also take payments over the phone for you, simply provide us with your portal login details and we can take payments for you.

Features

How it works

Once signed up we provide you with a telephone number. You can either advertise this number, or if you already have a business number simply divert the calls through to us as and when you need us to answer

Answering calls

With our call answering service we will answer calls in your company name and advise the caller that you will give them a call back. However our service is flexible so you can amend the script and how we deal with the calls.

Value for money

All our plans are month-to-month so you are never tied into long term contracts. In addition we don’t charge for sales calls, wrong numbers, or calls under 20 seconds.

How are messages passed

Most customers prefer us advising any calls that they are out of the office at the moment and we take a message. We can then email the message (free), text (10p) or transfer the call through (from 12p per minute).

Flash Sale! Today only, get double calls for 6 months

Double calls for 6 months
Double calls for 6 months
Included with all plans:

Free set-up

Cancel at anytime

Free telephone number

No long terms contracts

No charge for sales calls

No charge for wrong numbers

Expand to view optional additional costs

Messages passed by:

Email = Free
Text = 10p
Call Transfer = 12p per minute to landlines & 24p per minute to mobiles

Additional telephone numbers = £5 per number per month
Fax number = £5 per number per month
Voicemail £10 per month
Personalised Voicemail = £10 setup fee then £10 per month

Today only get Double Calls

Hours

Minutes

Seconds

FAQs

How can I have my calls diverted?

You can advertise the number which we have provided to you as your business number. If you already have your own number then your calls can be diverted to the number we have provided. We can assist you in diverting your calls through once you sign up.

How do I receive my messages?

We can pass your messages free of charge by email. Otherwise we can send you messages by text message charged at 10p per message. If you would like your calls to be transferred to you we would charge 24p per minute to mobiles and 10p per minute to landlines.

Will I be charged for wrong numbers or sales calls?

Calls under 20 seconds are free of charge, reducing unwelcome calls. Although, If we have passed a message which has been a sales call, just let us know and we can arrange a refund.

When can I switch plans or cancel?

You are not committed long term. Month-to-month billing allows you to choose when, if you wish to cancel, upgrade or downgrade.

How do I pay?

Your invoice will be sent by email to you in advance each month. Any additional call charges will be invoiced in arrears. Payment will be taken from the card you registered with us 3 days after the invoice.

What caller information will you send me?

We would usually ask for the caller’s name, the company they are calling from, a contact number and who they are looking to speak with, along with a short message. If more information is required then contact us to discuss our pay per minute plan will cover your needs.

When will you answer my calls?

We will answer your calls 09:00 to 17:00 Monday to Friday, excluding bank holidays. Outside these hours we can divert your calls to a voicemail. We can pass on any messages received for you; for unlimited voicemails this will cost only £10 per month!

What kind of number will you provide me?

No matter what area code or national number you require we can provide it for you. If you require an 0800, 0207, or 0208 number then there may be an additional charge. Contact us to discuss which number would best suit you.

How do you answer my calls?

We will answer your calls in your company name. Our team is made up of 5 members who will answer your calls, allowing your customers to build rapport and recognise the same professional and friendly voices with every call. We can also follow a script if required.

What about calls out of hours?

If you are concered about missing calls out of hours we can offer you a Personalised Voicemail for £10 per month with a £10 set up fee. This will allow you to provide a bespoke answer message and be notified when someone leaves a message.

Clyde Offices place picture
4.9
powered by Google
Fiona R. profile picture
Fiona R.
18:19 19 Feb 26
Quick and easy to set up
Selim E. profile picture
Selim E.
09:19 06 Feb 26
Very efficient, I highly recommend. We are using Clyde address as our registered address and are very happy with the services provided. Great value and professional service!
AmbrosiaEro profile picture
AmbrosiaEro
15:36 29 Jan 26
A good deal when you do not want your home address, when managing your business from home, to be widely accessible.
james E. profile picture
james E.
11:36 29 Jan 26
Seamless service from the beginning
Mail forwarded on same day as arrival
100% recommend
aberdeino profile picture
aberdeino
09:17 17 Jan 26
Superb! The company address was easy to set up, friendly and efficient customer service. Mail forwarding is extremely quick and overall it’s good value for money.
Alexander T. profile picture
Alexander T.
13:55 15 Jan 26
75% OFF AND YOU CAN COLLECT MAIL IN PERSON 👍
Brilliant! So easy to set up and so helpful. Very detailed information and they are so proactive and quick to respond. Looking forward to working with you over the coming year
Rebecca B. profile picture
Rebecca B.
15:04 14 Jan 26
Great, affordable service that gives me the anonymity I need for my business. Would definitely recommend 🙂
Ollie H. profile picture
Ollie H.
11:40 08 Jan 26
I currently use Clyde Offices as a mailing address and they have been wonderful! Answered all my questions very quickly and picking up my parcels has been very easy and speedy 🙂 definitely recommend!
C A. profile picture
C A.
18:52 18 Dec 25
Signing up and getting started was extremely smooth, simple and professional. Since joining with Clyde offices it has been nothing but great service, highly recommend!
Angela W. profile picture
Angela W.
10:09 05 Dec 25
Great service from Clyde Offices. I had a query about their address service before I signed up and they responded straight away with a clear helpful response. Can't fault their communication throughout the whole process of setting up. Easy to navigate their website. Would definitely recommend.
M F profile picture
M F
16:54 26 Nov 25
We used MBE for 2 years. £30 a month - all to the franchise owner btw. Our local office franchisee, who were great, closed - and we had to urgently move our mailing address. After three failed attempts to various other offices, no email responses and trying to deal with a completely useless 'I'm not an AI account' that was managing to work 24 hours a day it was clearly time to move on somewhere that actually knew what they were doing and we found Clyde Offices and decided to try and run with them and needed it sorted quickly since we were leaving the UK for a week. Registered at late p.m. and all sorted by 10 a.m. Couldn't be a better experience so far.
Iain M. profile picture
Iain M.
12:34 29 May 25
In a time of stress at the closing of the Blue Square, Clyde Offices have come to the rescue with a super easy sign up. I purchased a registered office address set up without any drama.
I'm good to go.
Thanks Clyde Offices
Babur K. profile picture
Babur K.
17:57 22 May 25
Five star service.
Zac T. profile picture
Zac T.
10:21 22 May 25
Very easy to set up. The team are amazing, addressing all questions I had. Would highly recommend.
Janis J. profile picture
Janis J.
09:15 20 May 25
Have just transferred by virtual office over and the whole process was quick and efficient. Communication is excellent.
Andrew E. profile picture
Andrew E.
14:03 16 May 25
Fantastic value for money and professional. If you're looking for a mailing address or business address they're worth it.
Luke W. profile picture
Luke W.
10:49 16 May 25
Fast and easy process to setup at registered office address with Clyde Offices. Affordable and would highly recommend.
Chris P. profile picture
Chris P.
15:22 29 Apr 25
Excellent and professional services for over 10 years.
Margarita I. profile picture
Margarita I.
09:34 17 Apr 25
Extremely good package of support for a very good price. 2 names and 2 named individuals is really helpful and future proofs management and the ability to work around succession planning.