Phone Call

4 Benefits of a Telephone Answering Service

Have you ever heard the phrase, “You never get a second chance to make a great first impression”? Well, it’s true, and also applicable to a customer’s impression of a business.

If an interested customer has to go through several complicated processes to reach you, they most likely will give up before ever doing business with you. Not answering your phone is one way you might be losing customers to your competitors.

If you don’t have a dedicated employee to answer the phone, or don’t want the hassle of having to answer the phone yourself, you can seek the help of a telephone answering service. They will answer the phone for you and ensure that no customer issues go unattended.

What Is a Telephone Answering Service?


First things first, what is a telephone answering service? It is a type of service a company provides to answer phone calls on behalf of their clients. Think of it as having an army of receptionists ready to answer all your calls.

Call answering service providers train their agents to be knowledgeable about their client’s businesses. They are also trained to take messages, forward calls, and provide essential customer troubleshooting support when needed.

Why Do You Need a Call Answering Service for Your Business?


Before you jump into hiring a telephone answering service provider, consider whether or not your business needs one. Here are four benefits you can enjoy from hiring a telephone answering service:

Never Miss an Opportunity


According to published statistics, over 80% of business transactions are accomplished via phone calls. Unfortunately, a large majority of businesses either leave their phones unattended or rely on voicemails to take messages for them.

Missing calls means lost opportunities. Some customers will only call once, and then seek out your competitors if you don’t answer.

With a telephone answering service, you can avoid this from happening. You will have an entire team of professionals to take messages, answer calls, and pass information to the correct branch of your company.

Improve Customer Service


Your customers are the lifeline of your business. As such, you need to give them the best customer service possible. By not providing them with quality customer assistance, you’re risking their loyalty which can lead to a loss in revenue.

A telephone answering service will help improve your customer service significantly. You will have a team of customer service experts who can accommodate customers’ requests and help them resolve problems quickly and professionally.

More Time for Your Business


Despite the ongoing demand for online communication in the form of online chats and emails, live phone calls remain customers’ preferred communication method. Attending phone calls yourself takes a significant amount of time away from your work. To maintain productivity and have more time to focus on the core aspects of your business, hire a telephone answering service to take calls for you.

Enhances Customer Impression


First impressions last. If a potential customer calls your company and is greeted by a friendly, helpful agent, they are more likely to have a good impression of your business.
If their call goes to an automated voice message or voice mailbox, they might feel that you are not interested in attending to their needs. They may take their business elsewhere.
Hiring a telephone answering service will give your customers confidence and trust in your business.

Final Thoughts


Employing the help of a telephone answering service can provide significant benefits for your business, especially if you have a small business with few employees. Make sure your customers always have access to your company and don’t miss out on your services!

19:43 15 Feb 24
Very fast service , address sent via email immediately after purchase. Attentive staff and customer service
Tom GairTom Gair
09:39 09 Feb 24
Found these guys, easy to follow online instructions. Quick to set up. Very fast response times to welcome us on board. Not yet used their services, but I'm sure they will be great!
Jordan SmithJordan Smith
13:49 01 Feb 24
Mark MunroMark Munro
14:50 29 Jan 24
Quick and easy to set up, very competitively priced with good support and friendly follow-ups.
Team NeonTeam Neon
09:40 26 Jan 24
Great service!
Michelle LydenMichelle Lyden
16:59 25 Jan 24
Clyde Offices provided us with a consistent and really good service for almost 4 years. Gerry was always at the end of the phone to help us with our queries. I would recommend Clyde Offices if you are looking to add value to your office needs, i.e. outsources answering service etc.
David HeriotDavid Heriot
11:08 11 Jan 24
Super easy to set up, very competitively priced and friendly follow-ups.
Gillian's WalksGillian's Walks
14:01 30 Dec 23
Quick and easy to set up. Great to have an option like this locally.
12:41 07 Dec 23
I was looking for a mailbox provider as I am studying and I live abroad. I found Clyde Offices and they were very helpful in answering my questions. Very reasonably priced and would allow me to receive a few parcels. I highly recommend them and I will be using them for many years. The staff were very attentive and friendly.
Julie MurphyJulie Murphy
15:16 06 Nov 23
This is a great idea if you have your own business but would like an address in the city centre on top of, or instead of your own address or other location.Allows you to advertise as being based in the city centre.Anytime I had to contact the offices the staff were great and very helpful. I didn't need to contact them much at all because the process is so easy and straightforward.
Charles RidleyCharles Ridley
08:55 20 Oct 23
Really easy to get set up and competitively priced service.
William KimmetWilliam Kimmet
23:25 19 Oct 23
Very good and very cheap rental
Jon ChristieJon Christie
11:25 10 Oct 23
Can't fault the service; long may it continue. A good choice for most I would think
Stacy MairStacy Mair
09:56 10 Oct 23
Clyde Offices were very helpful and informative when setting up an account with them, they provide the full service at competitive prices and no additional fees.
j caldwellj caldwell
16:47 21 Aug 23
Setting up my virtual business address with Clyde Offices was so quick and easy to set up in minutes. They also were in email contact to make sure everything was ok and if I needed any other services from them just to make contact with them. I couldn't be happier with the service I received. Thank you
Levati LearningLevati Learning
14:13 21 Aug 23
Very good experience working with the team at Clyde Offices. They have been helping us out for over 5 years now and couldn't survive without them.
Joanna “C.”Joanna “C.”
16:12 14 Sep 22
A vastly superior service from Clyde Offices than any of the corporate virtual offices I have used in the past. A fab team, very efficient and friendly, always very helpful. I would recommend them one hundred percent. Great Central Glasgow location if you ever need to visit.
Audrey JenkinsAudrey Jenkins
04:00 03 Jul 22
I hired a mailing address through Clyde Offices for two months and the service was hugely helpful during that time. I rented some camping equipment for my hiking trip and could only find it for mail delivery; because I flew in from the USA, I needed an address in Glasgow and it so happens their office is very near the train station so this plan worked out perfectly as I set out Monday morning for my trip via train. In addition to easy communications and set up, the service worked with me on my order so that delivery time and pick up were arranged and I had no issues arriving and picking up as planned despite an awkward delay between delivery and pick up. My box was also large, which was certainly an inconvenience for them to hold for a week, but they understood my situation. I recommend Clyde Offices if you are seeking a mailing address in Glasgow.
Kathleen RobertsonKathleen Robertson
09:33 21 Mar 22
I have found Clyde Office to be 100% committed to all work that they carry out for people. Very helpful polite and trustworthy.
Ralph FlemingRalph Fleming
14:44 20 Mar 22
Alan and the team have been a real find for me. They do my reports and deal with all my mail for me. They automatically scan my mail over to me so that I can pick it up on the go, I could not recommend them enough for a small business like me. It's true what they say if you don't have an admin person then you are the admin person!
Austin PowellAustin Powell
17:56 19 Mar 22
Clyde Offices provide me with an incredible service that is invaluable. They help me manage my business. I use for call answering, mailing address and also they help with some of my admin via the virtual assistant service. 5 stars for sure.
Hunter StellaHunter Stella
18:45 16 Mar 22
Sign up was straightforward, and got a virtual mailing address confirmed within minutes. Would recommend.
Glasgow ClinicGlasgow Clinic
11:57 16 Mar 22
Amazing service for a new startup. Understands my business needs and always happy to offer solutions. Professional staff at the end of the phone every time.
hondo madhohondo madho
15:19 14 Mar 22
The staff are professional and timeous in their communication to customers.They give you confidence to work anywhere in the world and they handle your administration in a fantastic way.....keep it up...