What Does A Virtual Receptionist Do?

You may have heard of virtual receptionists or assistants, but what do they actually do? Virtual receptionists are responsible for answering calls and emails, scheduling appointments, conducting research, and more.

They can also handle administrative tasks, like filing paperwork or taking inventory. These tasks are done remotely, which means your business doesn’t have to pay for an office space while you’re getting off the ground.

What Are The Benefits Of Virtual Receptionists?

Virtual receptionists are a great way to grow your business, save money and help you run your office more efficiently. The benefits of using a virtual assistant include the following:

·        Reduced costs

Virtual receptionists cost less than full-time employees. They also don’t take up space in the office, which saves on rent or lease payments.

·        Cheaper insurance premiums

The cost of insurance for a small business can be prohibitively high if you have injured employees. Virtual receptionists will not require insurance policies such as worker’s compensation or liability coverage because they do not work in the office with other employees.

·        Improved customer service

A virtual receptionist will provide an excellent first impression for your customers by greeting them warmly when they call and answering questions about the products or services they may need.

These professionals can also help resolve customer concerns quickly by forwarding messages to appropriate staff members in the company. This ensures issues are addressed promptly without waiting for hours, particularly on weekends and out of hours.

·        Save Time

Often, a virtual assistant handles telephone answering and other mundane tasks, allowing you more time to concentrate on other important aspects of your business. As a result, you get additional time for vital functions like marketing or increasing sales numbers through new product development or customer service initiatives within your organisation so your business can grow.

·        Reduced stress levels

When running a small business with limited resources, every hour counts, and every minute saved is crucial! A virtual receptionist can help reduce the stress levels associated with managing multiple phone lines by recording all incoming calls so you can listen back later – perfect if your clients need to leave a message or you need to check in with them after hours.

You will also save valuable time when dealing with problems because everything from technical issues to missed appointments and payments can be resolved quickly and efficiently.

What Do Virtual Receptionists Actually Do?

Virtual receptionists are a relatively new breed of customer service professionals. They work remotely, often from home offices, and handle incoming calls and messages for companies that don’t have enough employees to run a traditional customer service centre.

There are plenty of misconceptions about their roles, so let’s clear up some confusion.

1.      Answer your phone

Virtual assistants are the first line of communication between your business, clients, and customers. They answer your phone, screen calls, and schedule appointments.

In addition to these duties, a virtual receptionist manages incoming faxes and emails and directs visitors to the right person in your office.

You can hire virtual receptionists on a part-time or full-time basis, depending on your needs for coverage during normal business hours. Additionally, you can hire them after hours when you need someone on call to handle emergencies or unexpected meetings with clients or customers who drop by unexpectedly.

2.      Schedule appointments and book meetings

A virtual receptionist schedules appointments and books meetings for your company. Your clients can schedule their appointments directly with the receptionist, who will notify you of the appointment time.

They also help to book conference rooms, make hotel reservations, and answer phones.

3.      Handle social media inquiries

In addition to answering calls, a virtual assistant can handle your company’s social media. This includes responding to customer questions and comments on Facebook, Twitter, Instagram, Google+, and other platforms you use to promote your business.

The receptionist will also schedule posts for the week on each channel: these might be photos of new products or videos showing how they’re made. They can also handle complaints via your socials.

4.      Manage reviews

Reviews are an important part of marketing and should be assessed regularly. A virtual receptionist can help you manage reviews and respond to them when necessary.

They’ll also send out surveys to ensure clients have a positive experience with your company, which can help improve future reviews. Virtual receptionists may also track the number of reviews you receive each month so that you know how many to expect going forward, which helps keep everything on track with minimal effort from you.

What’s more, a virtual receptionist uses review management software to simplify the entire process for both parties involved. This means less time spent reviewing individual reviews or responding to each one individually, allowing more time for other work instead!

Are you hiring a virtual receptionist?

Virtual receptionists are in so many ways similar to traditional receptionists. They can handle calls, take messages, schedule appointments, and perform other clerical duties.

However, they often do so from a remote location—sometimes even overseas. Because of this, it’s essential to choose the right person for the job.

Here are some factors to consider when hiring a virtual receptionist:

·        Personality

Personality is an important trait for virtual receptionists. You need someone friendly and engaging. A friendly voice will go a long way toward establishing trust with clients on the phone (or via email).

·        Availability

You’ll need someone available not only during regular business hours but also during off-hours when needed (i.e., weekends and holidays).

·        Cost

Hiring a virtual receptionist shouldn’t be prohibitively expensive—there are many freelancers available at reasonable rates. However, make sure you’re comparing apples to apples when looking at prices from different providers.

·        Communication skills

A good virtual receptionist needs to have excellent communication skills to handle any questions clients may have and ensure customers are happy with the service they’re receiving from your company. They also need to follow up with clients if there are any issues with their requests or inquiries. This requires them to be proactive and diligent in their work.

Are you looking for a virtual receptionist in the UK?

If so, you’ve come to the right place. Clyde Offices offer virtual receptionist services to help your business grow with a highly personalised approach that you can trust.

Our professional virtual receptionists are on hand to take your calls, answer your emails and manage your diary. Our dedicated virtual receptionist services are designed for small businesses that want to get more out of their day-to-day operations without adding additional costs or overheads.

As one of the UK’s leading providers of virtual receptionist services, our experienced professionals can provide a bespoke solution that suits your needs perfectly. Besides, we offer flexible working hours to cater to all your clients.

So whether you’re working from home or travelling abroad, we can provide an exceptional service that fits your schedule. Our team will work closely with you to understand what’s essential to ensure that all your communications are handled efficiently and professionally – whether it’s answering calls or responding to emails.


A virtual receptionist can be an asset to your business if you’re looking to outsource some of the more mundane tasks, like scheduling appointments and answering phones. They can also provide services like social media management or customer service. If you are considering adding one to your team, it’s important to find someone reliable who will do what they say they will do—and do it well!

Lance WilliamsLance Williams
15:54 04 Jul 24
Very easy set up process, great address for buisness , looks better than a home address in my opinion
alan wattalan watt
13:13 28 Jun 24
Very pleased so far with Clyde offices. very quick and easy to set up and they keep you informed of any developments.
Stuart GraceStuart Grace
11:06 30 May 24
Very efficient and friendly service. Excellent value for money. Strongly recommend this service. Have used this service as my ltd company registered address and hence get correspondence forwarded to my home address.
Business 83Business 83
21:16 16 May 24
Very easy sign up, clear and fast communication with competitive pricing. Just joined and hoping the service is as good as the sign up process.
Muhammad ADMuhammad AD
09:29 16 May 24
Great service, great rates and quick admin staff replying to emails and sending through stuff very quickly. 10/10 would recommend if looking for a virtual address in Glasgow for business or private company purposes.
Morag WebsterMorag Webster
07:39 03 May 24
I recently signed up to Clyde Offices and so far I couldn't be happier with the experience. From the moment I initially enquired about their services to signing up, their communication has been prompt and efficient. The sign-up process was incredibly easy and straightforward.
Calum PatersonCalum Paterson
06:16 03 May 24
Recently joined Clyde Offices and the whole process has been so easy. From signing up to the initial engagement from the team, the whole process couldn't have been better. would highly recommend.
SA PietrzakSA Pietrzak
16:05 24 Apr 24
I would like to recommend Clyde Office for friendly and professional service. The set up process was easy and straightforward.
Tom McDonaldTom McDonald
19:25 18 Apr 24
Great Service and very easy to use.
Teresa RTeresa R
13:43 18 Apr 24
Only recently joined, however, I am really pleased with the ease of joining, the promptness of engagement and the general engagement received. Thank you.
08:00 12 Apr 24
Setting up a new registered address for my business was so stressful with all the other challenges a new business faces. Clyde Offices took all the stress out of it. The service was so simple to use and we're very happy with the ongoing relationship.
Y. R.Y. R.
10:13 11 Apr 24
The registration with Clyde Offices was easy and efficient and the fee was very reasonable. I've been with them for a few weeks now and have been very happy with the service. Responses to a couple of queries I had were prompt and resolved easily. I would happily recommend this service.
esther iesther i
11:45 28 Mar 24
Really happy with the service so far very proactive and happy to help us with whatever we need
10:56 28 Mar 24
I am totally enjoying the services. This is one of my best decisions I made beginning of 2024.
Eryk SzyminiakEryk Szyminiak
11:02 26 Mar 24
I recommend it, easy access to the website and unrivaled low cost... '
Kerry HarveyKerry Harvey
12:22 21 Mar 24
Not long started using this s service and so far amazing. Easy set up and very fast.
Ian HoughtonIan Houghton
12:37 11 Mar 24
Excellent service. Centrally located Well priced
a ea e
09:40 04 Mar 24
Speedy on-boarding process, efficient mail notifications and friendly reception
19:43 15 Feb 24
Very fast service , address sent via email immediately after purchase. Attentive staff and customer service
Tom GairTom Gair
09:39 09 Feb 24
Found these guys, easy to follow online instructions. Quick to set up. Very fast response times to welcome us on board. Not yet used their services, but I'm sure they will be great!
Jordan SmithJordan Smith
13:49 01 Feb 24
Mark MunroMark Munro
14:50 29 Jan 24
Quick and easy to set up, very competitively priced with good support and friendly follow-ups.
Team NeonTeam Neon
09:40 26 Jan 24
Great service!
Michelle LydenMichelle Lyden
16:59 25 Jan 24
Clyde Offices provided us with a consistent and really good service for almost 4 years. Gerry was always at the end of the phone to help us with our queries. I would recommend Clyde Offices if you are looking to add value to your office needs, i.e. outsources answering service etc.
David HeriotDavid Heriot
11:08 11 Jan 24
Super easy to set up, very competitively priced and friendly follow-ups.
Gillian's WalksGillian's Walks
14:01 30 Dec 23
Quick and easy to set up. Great to have an option like this locally.
12:41 07 Dec 23
I was looking for a mailbox provider as I am studying and I live abroad. I found Clyde Offices and they were very helpful in answering my questions. Very reasonably priced and would allow me to receive a few parcels. I highly recommend them and I will be using them for many years. The staff were very attentive and friendly.
Julie MurphyJulie Murphy
15:16 06 Nov 23
This is a great idea if you have your own business but would like an address in the city centre on top of, or instead of your own address or other location.Allows you to advertise as being based in the city centre.Anytime I had to contact the offices the staff were great and very helpful. I didn't need to contact them much at all because the process is so easy and straightforward.
Charles RidleyCharles Ridley
08:55 20 Oct 23
Really easy to get set up and competitively priced service.
William KimmetWilliam Kimmet
23:25 19 Oct 23
Very good and very cheap rental
Jon ChristieJon Christie
11:25 10 Oct 23
Can't fault the service; long may it continue. A good choice for most I would think
Stacy MairStacy Mair
09:56 10 Oct 23
Clyde Offices were very helpful and informative when setting up an account with them, they provide the full service at competitive prices and no additional fees.
j caldwellj caldwell
16:47 21 Aug 23
Setting up my virtual business address with Clyde Offices was so quick and easy to set up in minutes. They also were in email contact to make sure everything was ok and if I needed any other services from them just to make contact with them. I couldn't be happier with the service I received. Thank you
Levati LearningLevati Learning
14:13 21 Aug 23
Very good experience working with the team at Clyde Offices. They have been helping us out for over 5 years now and couldn't survive without them.
Joanna “C.”Joanna “C.”
16:12 14 Sep 22
A vastly superior service from Clyde Offices than any of the corporate virtual offices I have used in the past. A fab team, very efficient and friendly, always very helpful. I would recommend them one hundred percent. Great Central Glasgow location if you ever need to visit.
Audrey JenkinsAudrey Jenkins
04:00 03 Jul 22
I hired a mailing address through Clyde Offices for two months and the service was hugely helpful during that time. I rented some camping equipment for my hiking trip and could only find it for mail delivery; because I flew in from the USA, I needed an address in Glasgow and it so happens their office is very near the train station so this plan worked out perfectly as I set out Monday morning for my trip via train. In addition to easy communications and set up, the service worked with me on my order so that delivery time and pick up were arranged and I had no issues arriving and picking up as planned despite an awkward delay between delivery and pick up. My box was also large, which was certainly an inconvenience for them to hold for a week, but they understood my situation. I recommend Clyde Offices if you are seeking a mailing address in Glasgow.
Kathleen RobertsonKathleen Robertson
09:33 21 Mar 22
I have found Clyde Office to be 100% committed to all work that they carry out for people. Very helpful polite and trustworthy.
Ralph FlemingRalph Fleming
14:44 20 Mar 22
Alan and the team have been a real find for me. They do my reports and deal with all my mail for me. They automatically scan my mail over to me so that I can pick it up on the go, I could not recommend them enough for a small business like me. It's true what they say if you don't have an admin person then you are the admin person!
Austin PowellAustin Powell
17:56 19 Mar 22
Clyde Offices provide me with an incredible service that is invaluable. They help me manage my business. I use for call answering, mailing address and also they help with some of my admin via the virtual assistant service. 5 stars for sure.
Hunter StellaHunter Stella
18:45 16 Mar 22
Sign up was straightforward, and got a virtual mailing address confirmed within minutes. Would recommend.
Glasgow ClinicGlasgow Clinic
11:57 16 Mar 22
Amazing service for a new startup. Understands my business needs and always happy to offer solutions. Professional staff at the end of the phone every time.
hondo madhohondo madho
15:19 14 Mar 22
The staff are professional and timeous in their communication to customers.They give you confidence to work anywhere in the world and they handle your administration in a fantastic way.....keep it up...