The Cost of a Missed Phonecall
The phone lines are full. Your staff is filled busy with the hustle of everyday life, and you miss a few phone calls while on the clock. No big deal, right? We can always call them back. It’s not like we’re missing out on anything important. Well, a missed phone call is a bigger deal than you might think.
Businesses lose £ 75 billion annually due to a negative customer experience. . One factor that could lead to you losing business and revenue could be that you simply won’t answer the phone. Not answering the phone is costing your business your reputation and money. A recent study shows that 95% of customers tell at least one person about a bad customer experience, with over half of the people saying that they tell at least five people. Another study showed that businesses lost over £100,000,000 simply by not answering phone calls. Missed phone calls obviously mean a loss of money and hurt your reputation.
The reason you’re missing phone calls
Even with all the digital advances in the last 30 years, phone calls are still the preferred way to communicate when you want something done quickly. To maintain a reputation, the last thing you want to do is miss a phone call. When phone calls are missed, the customer is frustrated and confused. They think to themselves, “Don’t they want my business?” Still, after a simple missed call, your customer is more frustrated than before.
There are multiple factors that could play into your business’s missing phone calls. The most common way is that you’re simply too busy to answer the phone. It could be that your business allocates more of its resources toward maintaining existing customer relationships and simply ignore the call. Maintaining current relationships with current clients is essential, but ignoring a call is simply not a good practice.
Another reason you may miss a phone call is that your company’s preferred method of communication is digital. While that may sound efficient and beneficial in the long run, customers’ preferred mode of communication is a phone call. Customers still prefer the personal touch without going through the inconvenience of conforming to your way.
When a phone call is missed, companies rely too much on a traditional voice messaging system; the traditional method can be slow, informal, and not have a personal touch. While it may be that you’re just trying to save money, the customer sees it as you not caring about them and their needs. This is why your business must have a strong voice messaging system in place.
Phone calls are likely the most sought-after form of communication because of the lack of complexity, a direct answer, and the personal touch most businesses lack when approaching a more “efficient” digital way.
Your Phone Answering Solution
It can be challenging to answer the phone for multiple of different reasons, but that doesn’t mean we should neglect to answer the phone. So what is the solution? One way that you could solve this problem is by creating an automated voice system. This advanced automated system will inform you, customers, that it could be a second before you’ll be able to help them. This is not the ideal situation, but it’s better than no system in place and allowing your customers to be frustrated and ignored.
Another option that you may have if you have the option to create different lines for different departments. For instance, you could have a line that goes to customer support, one to sales, and another for billing information where the customer can get all of their questions answered without turning any customer away.
The best option you can do with the most payoff is outsourcing your phone calls to a third party. You’ll want an affordable phone company service that sounds like your personal company, not in some cave in the desert. While this might not sound like the best option, let’s dive deeper into why this option will save you the most time and money.
Your best Option to take Back your Business
When running a business, it can be difficult to be everywhere at once. You should never let your customer’s satisfaction slip away, through something as minor as missing a phone call. The best option for your business is Clyde’s Office’s phone answering services. Clyde Offices prides itself in being an extension of your company. Whichever of our trusted employees answers the phone on behalf of your company answers politely, is friendly, and always greets your customers positively.
What sets Clydes Office apart is that we offer various different phone services. Including appointment booking and order taking, all that is required is your login credentials, and we’ll do the rest. Our switchboard service allows us to transfer a call to any specific individual and department while saving you time and money through our remote workspace. Maybe you don’t need a complete setup with your phone system service. That’s ok too. We offer call overflow services which allow us to take only the excess calls off your hands so that you can focus on providing the best service to your customers.
We issue a small team of highly qualified professionals here to deliver messages, read scripts, or take excess phone calls that you may receive off your plate. Customer satisfaction is our top priority. All plans come with a free phone number, and you’re free to cancel anytime. With plans starting at £ 10 per month, it would be a great deal not only (potentially) to save your company thousands of pounds per year but also to build the right reputation one phone call at a time.
If you’re ready to save your company thousands per year and take your customer satisfaction to the next level call Clydes Offices today!