Handset

The Cost of a Missed Phonecall

The phone lines are full. Your staff is filled busy with the hustle of everyday life, and you miss a few phone calls while on the clock. No big deal, right? We can always call them back. It’s not like we’re missing out on anything important. Well, a missed phone call is a bigger deal than you might think.

 

Businesses lose £ 75 billion annually due to a negative customer experience. . One factor that could lead to you losing business and revenue could be that you simply won’t answer the phone. Not answering the phone is costing your business your reputation and money. A recent study shows that 95% of customers tell at least one person about a bad customer experience, with over half of the people saying that they tell at least five people. Another study showed that businesses lost over £100,000,000 simply by not answering phone calls. Missed phone calls obviously mean a loss of money and hurt your reputation.

 

The reason you’re missing phone calls

Even with all the digital advances in the last 30 years, phone calls are still the preferred way to communicate when you want something done quickly. To maintain a reputation, the last thing you want to do is miss a phone call. When phone calls are missed, the customer is frustrated and confused. They think to themselves, “Don’t they want my business?” Still, after a simple missed call, your customer is more frustrated than before.

 

There are multiple factors that could play into your business’s missing phone calls. The most common way is that you’re simply too busy to answer the phone. It could be that your business allocates more of its resources toward maintaining existing customer relationships and simply ignore the call. Maintaining current relationships with current clients is essential, but ignoring a call is simply not a good practice.

 

Another reason you may miss a phone call is that your company’s preferred method of communication is digital. While that may sound efficient and beneficial in the long run, customers’ preferred mode of communication is a phone call. Customers still prefer the personal touch without going through the inconvenience of conforming to your way.

 

When a phone call is missed, companies rely too much on a traditional voice messaging system; the traditional method can be slow, informal, and not have a personal touch. While it may be that you’re just trying to save money, the customer sees it as you not caring about them and their needs. This is why your business must have a strong voice messaging system in place.

 

Phone calls are likely the most sought-after form of communication because of the lack of complexity, a direct answer, and the personal touch most businesses lack when approaching a more “efficient” digital way.

 

Your Phone Answering Solution

It can be challenging to answer the phone for multiple of different reasons, but that doesn’t mean we should neglect to answer the phone. So what is the solution? One way that you could solve this problem is by creating an automated voice system. This advanced automated system will inform you, customers, that it could be a second before you’ll be able to help them. This is not the ideal situation, but it’s better than no system in place and allowing your customers to be frustrated and ignored.

 

Another option that you may have if you have the option to create different lines for different departments. For instance, you could have a line that goes to customer support, one to sales, and another for billing information where the customer can get all of their questions answered without turning any customer away.

 

The best option you can do with the most payoff is outsourcing your phone calls to a third party. You’ll want an affordable phone company service that sounds like your personal company, not in some cave in the desert. While this might not sound like the best option, let’s dive deeper into why this option will save you the most time and money.

 

Your best Option to take Back your Business

When running a business, it can be difficult to be everywhere at once. You should never let your customer’s satisfaction slip away, through something as minor as missing a phone call. The best option for your business is Clyde’s Office’s phone answering services. Clyde Offices prides itself in being an extension of your company. Whichever of our trusted employees answers the phone on behalf of your company answers politely, is friendly, and always greets your customers positively.

 

What sets Clydes Office apart is that we offer various different phone services. Including appointment booking and order taking, all that is required is your login credentials, and we’ll do the rest. Our switchboard service allows us to transfer a call to any specific individual and department while saving you time and money through our remote workspace. Maybe you don’t need a complete setup with your phone system service. That’s ok too. We offer call overflow services which allow us to take only the excess calls off your hands so that you can focus on providing the best service to your customers.

 

We issue a small team of highly qualified professionals here to deliver messages, read scripts, or take excess phone calls that you may receive off your plate. Customer satisfaction is our top priority. All plans come with a free phone number, and you’re free to cancel anytime. With plans starting at £ 10 per month, it would be a great deal not only (potentially) to save your company thousands of pounds per year but also to build the right reputation one phone call at a time.

If you’re ready to save your company thousands per year and take your customer satisfaction to the next level call Clydes Offices today!



IdrzyIdrzy
19:43 15 Feb 24
Very fast service , address sent via email immediately after purchase. Attentive staff and customer service
Tom GairTom Gair
09:39 09 Feb 24
Found these guys, easy to follow online instructions. Quick to set up. Very fast response times to welcome us on board. Not yet used their services, but I'm sure they will be great!
Jordan SmithJordan Smith
13:49 01 Feb 24
Mark MunroMark Munro
14:50 29 Jan 24
Quick and easy to set up, very competitively priced with good support and friendly follow-ups.
Team NeonTeam Neon
09:40 26 Jan 24
Great service!
Michelle LydenMichelle Lyden
16:59 25 Jan 24
Clyde Offices provided us with a consistent and really good service for almost 4 years. Gerry was always at the end of the phone to help us with our queries. I would recommend Clyde Offices if you are looking to add value to your office needs, i.e. outsources answering service etc.
David HeriotDavid Heriot
11:08 11 Jan 24
Super easy to set up, very competitively priced and friendly follow-ups.
Gillian's WalksGillian's Walks
14:01 30 Dec 23
Quick and easy to set up. Great to have an option like this locally.
SamSam
12:41 07 Dec 23
I was looking for a mailbox provider as I am studying and I live abroad. I found Clyde Offices and they were very helpful in answering my questions. Very reasonably priced and would allow me to receive a few parcels. I highly recommend them and I will be using them for many years. The staff were very attentive and friendly.
Julie MurphyJulie Murphy
15:16 06 Nov 23
This is a great idea if you have your own business but would like an address in the city centre on top of, or instead of your own address or other location.Allows you to advertise as being based in the city centre.Anytime I had to contact the offices the staff were great and very helpful. I didn't need to contact them much at all because the process is so easy and straightforward.
Charles RidleyCharles Ridley
08:55 20 Oct 23
Really easy to get set up and competitively priced service.
William KimmetWilliam Kimmet
23:25 19 Oct 23
Very good and very cheap rental
Jon ChristieJon Christie
11:25 10 Oct 23
Can't fault the service; long may it continue. A good choice for most I would think
Stacy MairStacy Mair
09:56 10 Oct 23
Clyde Offices were very helpful and informative when setting up an account with them, they provide the full service at competitive prices and no additional fees.
j caldwellj caldwell
16:47 21 Aug 23
Setting up my virtual business address with Clyde Offices was so quick and easy to set up in minutes. They also were in email contact to make sure everything was ok and if I needed any other services from them just to make contact with them. I couldn't be happier with the service I received. Thank you
Levati LearningLevati Learning
14:13 21 Aug 23
Very good experience working with the team at Clyde Offices. They have been helping us out for over 5 years now and couldn't survive without them.
Joanna “C.”Joanna “C.”
16:12 14 Sep 22
A vastly superior service from Clyde Offices than any of the corporate virtual offices I have used in the past. A fab team, very efficient and friendly, always very helpful. I would recommend them one hundred percent. Great Central Glasgow location if you ever need to visit.
Audrey JenkinsAudrey Jenkins
04:00 03 Jul 22
I hired a mailing address through Clyde Offices for two months and the service was hugely helpful during that time. I rented some camping equipment for my hiking trip and could only find it for mail delivery; because I flew in from the USA, I needed an address in Glasgow and it so happens their office is very near the train station so this plan worked out perfectly as I set out Monday morning for my trip via train. In addition to easy communications and set up, the service worked with me on my order so that delivery time and pick up were arranged and I had no issues arriving and picking up as planned despite an awkward delay between delivery and pick up. My box was also large, which was certainly an inconvenience for them to hold for a week, but they understood my situation. I recommend Clyde Offices if you are seeking a mailing address in Glasgow.
Kathleen RobertsonKathleen Robertson
09:33 21 Mar 22
I have found Clyde Office to be 100% committed to all work that they carry out for people. Very helpful polite and trustworthy.
Ralph FlemingRalph Fleming
14:44 20 Mar 22
Alan and the team have been a real find for me. They do my reports and deal with all my mail for me. They automatically scan my mail over to me so that I can pick it up on the go, I could not recommend them enough for a small business like me. It's true what they say if you don't have an admin person then you are the admin person!
Austin PowellAustin Powell
17:56 19 Mar 22
Clyde Offices provide me with an incredible service that is invaluable. They help me manage my business. I use for call answering, mailing address and also they help with some of my admin via the virtual assistant service. 5 stars for sure.
Hunter StellaHunter Stella
18:45 16 Mar 22
Sign up was straightforward, and got a virtual mailing address confirmed within minutes. Would recommend.
Glasgow ClinicGlasgow Clinic
11:57 16 Mar 22
Amazing service for a new startup. Understands my business needs and always happy to offer solutions. Professional staff at the end of the phone every time.
hondo madhohondo madho
15:19 14 Mar 22
The staff are professional and timeous in their communication to customers.They give you confidence to work anywhere in the world and they handle your administration in a fantastic way.....keep it up...
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