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How To Form A Successful Relationship With Your Virtual Assistant

The UK has an estimated 85% of people working as remote workers, and that number is only growing. Many companies are hiring virtual assistants to cope with the growing service demand.

When you’re running a business, balancing all the different aspects of your life can be hard. Between work and family, there’s often not enough time in the day for everything you need to do. This is where hiring a virtual assistant can help.

It can take some of the burdens off your shoulders so that you have more time for other things. However, working with someone remotely presents its challenges—and one of those is forming a successful working relationship with your VA, so both parties feel comfortable and supported throughout the process. Below are some tips on how to achieve this goal:

Be Clear With Expectations

It’s important to be clear about your expectations in the beginning. This will help prevent any misunderstandings, and it will allow your VA to deliver better results.

For example, if you’re looking for help with social media marketing, don’t just say, “I need someone who can do my social media.” Instead, provide details like:

  • What specific tasks will the person be responsible for? (e.g., posting content on Facebook)
  • How often would you like those tasks completed? (e.g., once per day)

The more information you give them upfront, the better they’ll be able to understand what you want to be done and how long it should take them.

Set Up Ground Rules

Before you begin working with your virtual assistant, it’s important that both parties know what is expected of them and what they can expect from each other. You should set up ground rules so that both parties know exactly what their roles are and what is expected of them.

For example, if your VA has access to your email account and answers messages for you, then make sure they understand how often they need to check in with you for updates or questions regarding projects they’re working on for you.

Use Technology to Improve Communication

Communication is key in any relationship. If there are issues with communication between you and your VA, then this will lead to problems in their performance and, ultimately, the success of your business. So, what can be done about this? Technology!

Once your VA has been hired, use technology to improve communication between the two of you. Here are some suggestions:

Use a project management tool like Trello or Asana to keep track of your VA’s tasks and deliverables. This will help ensure that nothing slips through the cracks, allowing both of you to see what’s being worked on at any given time.

Use video conferencing tools like Zoom and Google Hangouts so you can see each other while you’re on the phone or video chatting. The added visual cues can make it easier for you to communicate what needs doing and provide another level of trust between you and your VA.

Collaborate on documents with cloud storage services such as Dropbox, Evernote, and Box (all three are free). These services let you store files online so everyone on the team can access them whenever needed. They also make it easy for multiple people to edit documents at once – perfect if someone else needs to review something before sending it off!

Keep Things Professional

As a client, it’s important to keep things professional. Use email and chat as the primary means of communication with your VA. Make sure to use a professional email address that identifies you as the business owner or executive in charge of hiring them.

Finally, ensure that whatever address or phone number is listed on all documents related to your business venture. Including contracts with suppliers/clients/employees–is associated only with work-related matters.

Otherwise, it may cause confusion down the road when someone wants to access these documents but cannot because they don’t meet certain requirements needed beforehand.

Set up a regular schedule for meetings.

If you and your VA are working together on a project, set up regular appointments to check in with each other about the project’s status. This can be as simple as scheduling a weekly call so you can go over everything that’s been done since the last meeting or asking your VA to send an email update every few days or weeks.

It will help keep both parties accountable for their work commitments without worrying about being micro-managed by each other (which can be stressful).

Be open to new ideas.

One of the most important things you can do to ensure a successful working relationship with your virtual assistant is to be open to new ideas.

Your VA will likely have ideas for how to improve the project or task at hand, and it’s important that you listen to those suggestions. If your VA has been working with you for some time, they will likely have insight into what works best for the projects they’ve completed in the past. This can help guide both of your decisions when it comes time for revisions.

In addition, being open-minded allows your virtual assistant room for growth within their role. Give them an opportunity for him/her/them (yes)to expand their skill set by taking on more responsibilities outside their usual scope of work.

Create systems and processes that work for everyone involved with the project.

As a business owner, you need to create systems and processes that work for everyone involved in the project. This will help ensure that your VA understands what they need to do and why they’re doing it.

It’s also important to ensure your system is documented so everyone knows how things work and can easily find answers if they have questions or need more information. The more clearly you document everything, the less confusion there will be on both sides of the table (or screen).

Pay Them Well

Like any other employee, your virtual assistant deserves fair compensation for their work (and good references!). They should be paid at least minimum wage for their time and effort but depending on how much work they do for you, it might be worth paying more than that so that they feel appreciated and happy.

Would you like to hire a Virtual Assistant in the UK?

Look no further than Clyde Offices. We have been providing virtual assistants to businesses in the UK for over ten years and have built up an unrivalled network of highly skilled VAs. As a result, we are able to provide the best possible service at competitive rates.

So what makes us different from other agencies?

First and foremost, all of our VAs are highly skilled, reliable, and experienced. They can take on various tasks – from general admin support to data entry or web design work.

Secondly, we offer a personalised service tailored to your specific requirements. This means that you will only be matched with a VA who has the skills needed and who matches your personality type. This ensures that they are able to hit the ground running when they start working with you.

Whatever it is that you need help with, we have the solution!



If you’re looking to hire a VA, remember that there are many options out there. It’s important to find one that fits your needs and style. Make sure they have experience doing what you need to be done before committing to work with them long-term.

Business 83Business 83
21:16 16 May 24
Very easy sign up, clear and fast communication with competitive pricing. Just joined and hoping the service is as good as the sign up process.
Muhammad ADMuhammad AD
09:29 16 May 24
Great service, great rates and quick admin staff replying to emails and sending through stuff very quickly. 10/10 would recommend if looking for a virtual address in Glasgow for business or private company purposes.
Morag WebsterMorag Webster
07:39 03 May 24
I recently signed up to Clyde Offices and so far I couldn't be happier with the experience. From the moment I initially enquired about their services to signing up, their communication has been prompt and efficient. The sign-up process was incredibly easy and straightforward.
Calum PatersonCalum Paterson
06:16 03 May 24
Recently joined Clyde Offices and the whole process has been so easy. From signing up to the initial engagement from the team, the whole process couldn't have been better. would highly recommend.
SA PietrzakSA Pietrzak
16:05 24 Apr 24
I would like to recommend Clyde Office for friendly and professional service. The set up process was easy and straightforward.
Tom McDonaldTom McDonald
19:25 18 Apr 24
Great Service and very easy to use.
Teresa RTeresa R
13:43 18 Apr 24
Only recently joined, however, I am really pleased with the ease of joining, the promptness of engagement and the general engagement received. Thank you.
08:00 12 Apr 24
Setting up a new registered address for my business was so stressful with all the other challenges a new business faces. Clyde Offices took all the stress out of it. The service was so simple to use and we're very happy with the ongoing relationship.
Y. R.Y. R.
10:13 11 Apr 24
The registration with Clyde Offices was easy and efficient and the fee was very reasonable. I've been with them for a few weeks now and have been very happy with the service. Responses to a couple of queries I had were prompt and resolved easily. I would happily recommend this service.
esther iesther i
11:45 28 Mar 24
Really happy with the service so far very proactive and happy to help us with whatever we need
10:56 28 Mar 24
I am totally enjoying the services. This is one of my best decisions I made beginning of 2024.
Eryk SzyminiakEryk Szyminiak
11:02 26 Mar 24
I recommend it, easy access to the website and unrivaled low cost... '
Kerry HarveyKerry Harvey
12:22 21 Mar 24
Not long started using this s service and so far amazing. Easy set up and very fast.
Ian HoughtonIan Houghton
12:37 11 Mar 24
Excellent service. Centrally located Well priced
a ea e
09:40 04 Mar 24
Speedy on-boarding process, efficient mail notifications and friendly reception
19:43 15 Feb 24
Very fast service , address sent via email immediately after purchase. Attentive staff and customer service
Tom GairTom Gair
09:39 09 Feb 24
Found these guys, easy to follow online instructions. Quick to set up. Very fast response times to welcome us on board. Not yet used their services, but I'm sure they will be great!
Jordan SmithJordan Smith
13:49 01 Feb 24
Mark MunroMark Munro
14:50 29 Jan 24
Quick and easy to set up, very competitively priced with good support and friendly follow-ups.
Team NeonTeam Neon
09:40 26 Jan 24
Great service!
Michelle LydenMichelle Lyden
16:59 25 Jan 24
Clyde Offices provided us with a consistent and really good service for almost 4 years. Gerry was always at the end of the phone to help us with our queries. I would recommend Clyde Offices if you are looking to add value to your office needs, i.e. outsources answering service etc.
David HeriotDavid Heriot
11:08 11 Jan 24
Super easy to set up, very competitively priced and friendly follow-ups.
Gillian's WalksGillian's Walks
14:01 30 Dec 23
Quick and easy to set up. Great to have an option like this locally.
12:41 07 Dec 23
I was looking for a mailbox provider as I am studying and I live abroad. I found Clyde Offices and they were very helpful in answering my questions. Very reasonably priced and would allow me to receive a few parcels. I highly recommend them and I will be using them for many years. The staff were very attentive and friendly.
Julie MurphyJulie Murphy
15:16 06 Nov 23
This is a great idea if you have your own business but would like an address in the city centre on top of, or instead of your own address or other location.Allows you to advertise as being based in the city centre.Anytime I had to contact the offices the staff were great and very helpful. I didn't need to contact them much at all because the process is so easy and straightforward.
Charles RidleyCharles Ridley
08:55 20 Oct 23
Really easy to get set up and competitively priced service.
William KimmetWilliam Kimmet
23:25 19 Oct 23
Very good and very cheap rental
Jon ChristieJon Christie
11:25 10 Oct 23
Can't fault the service; long may it continue. A good choice for most I would think
Stacy MairStacy Mair
09:56 10 Oct 23
Clyde Offices were very helpful and informative when setting up an account with them, they provide the full service at competitive prices and no additional fees.
j caldwellj caldwell
16:47 21 Aug 23
Setting up my virtual business address with Clyde Offices was so quick and easy to set up in minutes. They also were in email contact to make sure everything was ok and if I needed any other services from them just to make contact with them. I couldn't be happier with the service I received. Thank you
Levati LearningLevati Learning
14:13 21 Aug 23
Very good experience working with the team at Clyde Offices. They have been helping us out for over 5 years now and couldn't survive without them.
Joanna “C.”Joanna “C.”
16:12 14 Sep 22
A vastly superior service from Clyde Offices than any of the corporate virtual offices I have used in the past. A fab team, very efficient and friendly, always very helpful. I would recommend them one hundred percent. Great Central Glasgow location if you ever need to visit.
Audrey JenkinsAudrey Jenkins
04:00 03 Jul 22
I hired a mailing address through Clyde Offices for two months and the service was hugely helpful during that time. I rented some camping equipment for my hiking trip and could only find it for mail delivery; because I flew in from the USA, I needed an address in Glasgow and it so happens their office is very near the train station so this plan worked out perfectly as I set out Monday morning for my trip via train. In addition to easy communications and set up, the service worked with me on my order so that delivery time and pick up were arranged and I had no issues arriving and picking up as planned despite an awkward delay between delivery and pick up. My box was also large, which was certainly an inconvenience for them to hold for a week, but they understood my situation. I recommend Clyde Offices if you are seeking a mailing address in Glasgow.
Kathleen RobertsonKathleen Robertson
09:33 21 Mar 22
I have found Clyde Office to be 100% committed to all work that they carry out for people. Very helpful polite and trustworthy.
Ralph FlemingRalph Fleming
14:44 20 Mar 22
Alan and the team have been a real find for me. They do my reports and deal with all my mail for me. They automatically scan my mail over to me so that I can pick it up on the go, I could not recommend them enough for a small business like me. It's true what they say if you don't have an admin person then you are the admin person!
Austin PowellAustin Powell
17:56 19 Mar 22
Clyde Offices provide me with an incredible service that is invaluable. They help me manage my business. I use for call answering, mailing address and also they help with some of my admin via the virtual assistant service. 5 stars for sure.
Hunter StellaHunter Stella
18:45 16 Mar 22
Sign up was straightforward, and got a virtual mailing address confirmed within minutes. Would recommend.
Glasgow ClinicGlasgow Clinic
11:57 16 Mar 22
Amazing service for a new startup. Understands my business needs and always happy to offer solutions. Professional staff at the end of the phone every time.
hondo madhohondo madho
15:19 14 Mar 22
The staff are professional and timeous in their communication to customers.They give you confidence to work anywhere in the world and they handle your administration in a fantastic way.....keep it up...