Privacy Policy

Clyde Offices – Privacy Policy

Privacy Policy
Effective Date: 27th October 2025

Clyde Resources Ltd (trading as Clyde Offices) takes your privacy seriously. This policy explains how we collect, use, store, and share your personal data, including identity documents required under UK Anti-Money Laundering (AML) regulations.

By using our services or visiting our website, you agree to the practices outlined below.

1. Who We Are

Clyde Resources Ltd
48 West George Street
Glasgow, G2 1BP
Company No: SC353174
Email: info@clydeoffices.co.uk
Contact: Director at Clyde Resources Ltd

2. What Data We Collect

We collect personal data depending on your relationship with us. This may include:

Contact information – name, email address, phone number, company name
Identity verification – copies of your photo ID (e.g. passport, driving licence) and proof of address (e.g. utility bill, bank statement)
Company ownership details – names of Persons with Significant Control (PSC)
Payment details – processed securely by third-party providers (e.g. Stripe)
Website usage – IP address, browser type, and pages visited (for analytics and site security)

3. Why We Collect This Data

We process your data for the following reasons:

To provide our services (virtual office, call answering, admin support)
To verify your identity and comply with legal obligations under the UK Money Laundering Regulations (MLR 2017)
To prevent fraud or misuse of our services
To meet our obligations to HMRC as a supervised Trust or Company Service Provider (TCSP)
To maintain records for accounting, billing, and customer service

4. Legal Grounds for Processing

Under UK GDPR, we rely on the following legal bases:

Legal obligation – for identity checks and due diligence required by AML laws
Contract – to deliver the services you’ve requested
Legitimate interest – for network and information security, debt recovery, defending legal claims, and the continuous improvement of our internal processes

5. Who We Share Your Data With

We only share your data when necessary, including:

Government or regulatory bodies – such as HMRC or the National Crime Agency (NCA) if required under law
Electronic ID verification services – such as [insert provider if applicable] to check identity and address details remotely
Payment processors – such as Stripe, for secure processing of credit card transactions
Professional advisers – accountants, legal advisers, or auditors, when legally necessary

We do not sell or share your personal data with marketing companies.

6. How Long We Keep Your Data

We retain identity and compliance-related documents for 5 years after your account is closed or our business relationship ends, as required under AML law. Other personal data is retained only as long as needed for the purpose it was collected.

7. How We Keep Your Data Safe

We store documents and personal data in secure systems (e.g. Stripe, Dropbox, Xero, Airtable), with access limited to authorised staff. We do not accept sensitive files over unprotected email. Clients are asked to upload ID via secure file portals or encrypted email.

Some of our systems (e.g. Dropbox, Airtable) may store data outside the UK or EEA. Where this occurs, we ensure suitable safeguards are in place such as UK-approved Standard Contractual Clauses (SCCs) to protect your data.

8. Your Rights

You have the right to:

Access your personal data
Ask us to correct or delete inaccurate information
Ask us to stop using your data in certain ways
Receive your data in a structured, machine-readable format (data portability)
Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To use your rights, please contact us at [Insert Contact Email].

9. Cookies and Website Use

We may collect limited data when you browse our site, such as IP address and usage statistics. Please see our Cookie Policy for more details.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted at: https://clydeoffices.co.uk/privacy-policy/

Clyde Offices

4.9

Selim E.

09:19 06 Feb 26

Very efficient, I highly recommend. We are using Clyde address as our registered address and are very happy with the services provided. Great value and professional service!

AmbrosiaEro

15:36 29 Jan 26

A good deal when you do not want your home address, when managing your business from home, to be widely accessible.

james E.

11:36 29 Jan 26

Seamless service from the beginning
Mail forwarded on same day as arrival
100% recommend

aberdeino

09:17 17 Jan 26

Superb! The company address was easy to set up, friendly and efficient customer service. Mail forwarding is extremely quick and overall it’s good value for money.

Alexander T.

13:55 15 Jan 26

75% OFF AND YOU CAN COLLECT MAIL IN PERSON 👍

Ollie H.

11:40 08 Jan 26

I currently use Clyde Offices as a mailing address and they have been wonderful! Answered all my questions very quickly and picking up my parcels has been very easy and speedy :) definitely recommend!

C A.

18:52 18 Dec 25

Signing up and getting started was extremely smooth, simple and professional. Since joining with Clyde offices it has been nothing but great service, highly recommend!

Angela W.

10:09 05 Dec 25

Great service from Clyde Offices. I had a query about their address service before I signed up and they responded straight away with a clear helpful response. Can't fault their communication throughout the whole process of setting up. Easy to navigate their website. Would definitely recommend.

M F

16:54 26 Nov 25

We used MBE for 2 years. £30 a month - all to the franchise owner btw. Our local office franchisee, who were great, closed - and we had to urgently move our mailing address. After three failed attempts to various other offices, no email responses and trying to deal with a completely useless 'I'm not an AI account' that was managing to work 24 hours a day it was clearly time to move on somewhere that actually knew what they were doing and we found Clyde Offices and decided to try and run with them and needed it sorted quickly since we were leaving the UK for a week. Registered at late p.m. and all sorted by 10 a.m. Couldn't be a better experience so far.

Iain M.

12:34 29 May 25

In a time of stress at the closing of the Blue Square, Clyde Offices have come to the rescue with a super easy sign up. I purchased a registered office address set up without any drama.
I'm good to go.
Thanks Clyde Offices

Babur K.

17:57 22 May 25

Five star service.

Zac T.

10:21 22 May 25

Very easy to set up. The team are amazing, addressing all questions I had. Would highly recommend.

Janis J.

09:15 20 May 25

Have just transferred by virtual office over and the whole process was quick and efficient. Communication is excellent.

Andrew E.

14:03 16 May 25

Fantastic value for money and professional. If you're looking for a mailing address or business address they're worth it.

Luke W.

10:49 16 May 25

Fast and easy process to setup at registered office address with Clyde Offices. Affordable and would highly recommend.

Chris P.

15:22 29 Apr 25

Excellent and professional services for over 10 years.

Margarita I.

09:34 17 Apr 25

Extremely good package of support for a very good price. 2 names and 2 named individuals is really helpful and future proofs management and the ability to work around succession planning.

Richard B.

15:01 16 Apr 25

The whole process was really smooth and we found the packages available really competitive. Since working with Clyde Offices they have been very professional and answered any queries we’ve had promptly. A+ service.

Magnus S.

11:20 10 Apr 25

Great services and kind staff!

Silvia P.

11:16 31 Mar 25

This has been the BEST virtual office service I’ve had in Glasgow. Super grateful for all the support, assistance and help I’ve received over the last 10 years. Thank you guys 🙏🏼