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Answer calls and take a message

By using our message taking service you are creating a professional image for your company by letting your customers speak to a live person rather than an answerphone machine. Our telephone answering service is based in the UK and we never outsource, meaning the voice of your company is familiar and local. We like to think of ourselves as an extension of your business. Unlike other providers we are not a large call centre. You will be issued with a small team, allowing your clients to build a rapport with the same friendly voices each time they call.

Support

Switchboard Service

Like any switchboard service we answer the call, find out who the caller wishes to speak to then transfer the call through to the relevant individual or department. However as we are based remotely then it cuts down on your costs, and you don’t need to worry about always having someone to cover the phones.

Appointment & Order Taking

Do you run a service-based industry but have difficulty answering your calls or making bookings into your calendar? By using our appointment booking service we can provide you with a bespoke service to make sure that your calls get answered and your customers get booked in with a professional and timely manner.

Along with making bookings we can also take payments over the phone for you, simply provide us with your portal login details and we can take payments for you.

Features

How it works

Once signed up we provide you with a telephone number. You can either advertise this number, or if you already have a business number simply divert the calls through to us as and when you need us to answer

Answering calls

With our call answering service we will answer calls in your company name and advise the caller that you will give them a call back. However our service is flexible so you can amend the script and how we deal with the calls.

Value for money

All our plans are month-to-month so you are never tied into long term contracts. In addition we don’t charge for sales calls, wrong numbers, or calls under 20 seconds.

How are messages passed

Most customers prefer us advising any calls that they are out of the office at the moment and we take a message. We can then email the message (free), text (10p) or transfer the call through (from 12p per minute).

Flash Sale! Today only, get double calls for 6 months

Double calls for 6 months
Double calls for 6 months
Included with all plans:

Free set-up

Cancel at anytime

Free telephone number

No long terms contracts

No charge for sales calls

No charge for wrong numbers

Expand to view optional additional costs

Messages passed by:

Email = Free
Text = 10p
Call Transfer = 12p per minute to landlines & 24p per minute to mobiles

Additional telephone numbers = £5 per number per month
Fax number = £5 per number per month
Voicemail £10 per month
Personalised Voicemail = £10 setup fee then £10 per month

Today only get Double Calls

Hours

Minutes

Seconds

FAQs

How can I have my calls diverted?

You can advertise the number which we have provided to you as your business number. If you already have your own number then your calls can be diverted to the number we have provided. We can assist you in diverting your calls through once you sign up.

How do I receive my messages?

We can pass your messages free of charge by email. Otherwise we can send you messages by text message charged at 10p per message. If you would like your calls to be transferred to you we would charge 24p per minute to mobiles and 10p per minute to landlines.

Will I be charged for wrong numbers or sales calls?

Calls under 20 seconds are free of charge, reducing unwelcome calls. Although, If we have passed a message which has been a sales call, just let us know and we can arrange a refund.

When can I switch plans or cancel?

You are not committed long term. Month-to-month billing allows you to choose when, if you wish to cancel, upgrade or downgrade.

How do I pay?

Your invoice will be sent by email to you in advance each month. Any additional call charges will be invoiced in arrears. Payment will be taken from the card you registered with us 3 days after the invoice.

What caller information will you send me?

We would usually ask for the caller’s name, the company they are calling from, a contact number and who they are looking to speak with, along with a short message. If more information is required then contact us to discuss our pay per minute plan will cover your needs.

When will you answer my calls?

We will answer your calls 09:00 to 17:00 Monday to Friday, excluding bank holidays. Outside these hours we can divert your calls to a voicemail. We can pass on any messages received for you; for unlimited voicemails this will cost only £10 per month!

What kind of number will you provide me?

No matter what area code or national number you require we can provide it for you. If you require an 0800, 0207, or 0208 number then there may be an additional charge. Contact us to discuss which number would best suit you.

How do you answer my calls?

We will answer your calls in your company name. Our team is made up of 5 members who will answer your calls, allowing your customers to build rapport and recognise the same professional and friendly voices with every call. We can also follow a script if required.

What about calls out of hours?

If you are concered about missing calls out of hours we can offer you a Personalised Voicemail for £10 per month with a £10 set up fee. This will allow you to provide a bespoke answer message and be notified when someone leaves a message.

IdrzyIdrzy
19:43 15 Feb 24
Very fast service , address sent via email immediately after purchase. Attentive staff and customer service
Tom GairTom Gair
09:39 09 Feb 24
Found these guys, easy to follow online instructions. Quick to set up. Very fast response times to welcome us on board. Not yet used their services, but I'm sure they will be great!
Jordan SmithJordan Smith
13:49 01 Feb 24
Mark MunroMark Munro
14:50 29 Jan 24
Quick and easy to set up, very competitively priced with good support and friendly follow-ups.
Team NeonTeam Neon
09:40 26 Jan 24
Great service!
Michelle LydenMichelle Lyden
16:59 25 Jan 24
Clyde Offices provided us with a consistent and really good service for almost 4 years. Gerry was always at the end of the phone to help us with our queries. I would recommend Clyde Offices if you are looking to add value to your office needs, i.e. outsources answering service etc.
David HeriotDavid Heriot
11:08 11 Jan 24
Super easy to set up, very competitively priced and friendly follow-ups.
Gillian's WalksGillian's Walks
14:01 30 Dec 23
Quick and easy to set up. Great to have an option like this locally.
SamSam
12:41 07 Dec 23
I was looking for a mailbox provider as I am studying and I live abroad. I found Clyde Offices and they were very helpful in answering my questions. Very reasonably priced and would allow me to receive a few parcels. I highly recommend them and I will be using them for many years. The staff were very attentive and friendly.
Julie MurphyJulie Murphy
15:16 06 Nov 23
This is a great idea if you have your own business but would like an address in the city centre on top of, or instead of your own address or other location.Allows you to advertise as being based in the city centre.Anytime I had to contact the offices the staff were great and very helpful. I didn't need to contact them much at all because the process is so easy and straightforward.
Charles RidleyCharles Ridley
08:55 20 Oct 23
Really easy to get set up and competitively priced service.
William KimmetWilliam Kimmet
23:25 19 Oct 23
Very good and very cheap rental
Jon ChristieJon Christie
11:25 10 Oct 23
Can't fault the service; long may it continue. A good choice for most I would think
Stacy MairStacy Mair
09:56 10 Oct 23
Clyde Offices were very helpful and informative when setting up an account with them, they provide the full service at competitive prices and no additional fees.
j caldwellj caldwell
16:47 21 Aug 23
Setting up my virtual business address with Clyde Offices was so quick and easy to set up in minutes. They also were in email contact to make sure everything was ok and if I needed any other services from them just to make contact with them. I couldn't be happier with the service I received. Thank you
Levati LearningLevati Learning
14:13 21 Aug 23
Very good experience working with the team at Clyde Offices. They have been helping us out for over 5 years now and couldn't survive without them.
Joanna “C.”Joanna “C.”
16:12 14 Sep 22
A vastly superior service from Clyde Offices than any of the corporate virtual offices I have used in the past. A fab team, very efficient and friendly, always very helpful. I would recommend them one hundred percent. Great Central Glasgow location if you ever need to visit.
Audrey JenkinsAudrey Jenkins
04:00 03 Jul 22
I hired a mailing address through Clyde Offices for two months and the service was hugely helpful during that time. I rented some camping equipment for my hiking trip and could only find it for mail delivery; because I flew in from the USA, I needed an address in Glasgow and it so happens their office is very near the train station so this plan worked out perfectly as I set out Monday morning for my trip via train. In addition to easy communications and set up, the service worked with me on my order so that delivery time and pick up were arranged and I had no issues arriving and picking up as planned despite an awkward delay between delivery and pick up. My box was also large, which was certainly an inconvenience for them to hold for a week, but they understood my situation. I recommend Clyde Offices if you are seeking a mailing address in Glasgow.
Kathleen RobertsonKathleen Robertson
09:33 21 Mar 22
I have found Clyde Office to be 100% committed to all work that they carry out for people. Very helpful polite and trustworthy.
Ralph FlemingRalph Fleming
14:44 20 Mar 22
Alan and the team have been a real find for me. They do my reports and deal with all my mail for me. They automatically scan my mail over to me so that I can pick it up on the go, I could not recommend them enough for a small business like me. It's true what they say if you don't have an admin person then you are the admin person!
Austin PowellAustin Powell
17:56 19 Mar 22
Clyde Offices provide me with an incredible service that is invaluable. They help me manage my business. I use for call answering, mailing address and also they help with some of my admin via the virtual assistant service. 5 stars for sure.
Hunter StellaHunter Stella
18:45 16 Mar 22
Sign up was straightforward, and got a virtual mailing address confirmed within minutes. Would recommend.
Glasgow ClinicGlasgow Clinic
11:57 16 Mar 22
Amazing service for a new startup. Understands my business needs and always happy to offer solutions. Professional staff at the end of the phone every time.
hondo madhohondo madho
15:19 14 Mar 22
The staff are professional and timeous in their communication to customers.They give you confidence to work anywhere in the world and they handle your administration in a fantastic way.....keep it up...
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