Lost calls can mean lost business or unhappy clients. By choosing Clyde Offices as your call answering service we will be available as and when your business requires it. Simply transfer calls through to us when you have a high demand for you’re service and we can handle your calls.
We work with a leading Glasgow dentist, and during peak times they transfer their calls through to us to make sure that customers don’t hear an engaged tone and they lose business. Our call overflow service is a simple and cost-effective way to make sure your customers calls get answered.
We never outsource, all calls are answered within our Scottish office 
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Answer calls and take a message
By using our message taking service you are creating a professional image for your company by letting your customers speak to a live person rather than an answerphone machine. Our telephone answering service is based in the UK and we never outsource, meaning the voice of your company is familiar and local. We like to think of ourselves as an extension of your business. Unlike other providers we are not a large call centre. You will be issued with a small team, allowing your clients to build a rapport with the same friendly voices each time they call.
Features
How it works
Once signed up we provide you with a telephone number. You can either advertise this number, or if you already have a business number simply divert the calls through to us as and when you need us to answer
Answering calls
With our call answering service we will answer calls in your company name and advise the caller that you will give them a call back. However our service is flexible so you can amend the script and how we deal with the calls.
Value for money
All our plans are month-to-month so you are never tied into long term contracts. In addition we don’t charge for sales calls, wrong numbers, or calls under 20 seconds.
How are messages passed
Most customers prefer us advising any calls that they are out of the office at the moment and we take a message. We can then email the message (free), text (10p) or transfer the call through (from 12p per minute).
Pricing
£10 Per Month
- $0Includes 10 Calls
- Additional calls charged
at £1 per call
- Additional calls charged
£25 Per Month
- $0Includes 30 Calls
- Additional calls charged
at £1 per call
- Additional calls charged
Best Value
£60 Per Month
- $0Includes 80 Calls
- Additional calls charged
at £1 per call
- Additional calls charged
Included with all plans:
Free set-up
Cancel at anytime
Free telephone number
No long terms contracts
No charge for sales calls
No charge for wrong numbers
Messages passed by:
Email = Free
Text = 10p
Call Transfer = 12p per minute to landlines & 24p per minute to mobiles
Additional telephone numbers = £5 per number per month
Fax number = £5 per number per month
Voicemail £10 per month
Personalised Voicemail = £10 setup fee then £10 per month
Get a 7 day free trial of our Call answering service
Enter your email below to get started
FAQs
How can I have my calls diverted?
You can advertise the number which we have provided to you as your business number. If you already have your own number then your calls can be diverted to the number we have provided. We will provide you with assistance to get your phone diverted once you sign up.
How do I receive my messages?
We can pass your messages free of charge by email. Otherwise we can send you messages by text message charged at 10p per message. If you would like your calls to be transferred to you we would charge 24p per minute to mobiles and 10p per minute to landlines.
Will I be charged for wrong numbers or sales calls?
Calls under 20 seconds are free of charge, reducing unwelcome calls. Although, If we have passed a message which has been a sales call, just let us know and we can arrange a refund.
When can I switch plans or cancel?
You are not committed long term. Month-to-month billing allows you to choose when, if you wish to cancel, upgrade or downgrade.
How do I pay?
Your invoice will be sent by email to you in advance each month. Any additional call charges will be invoiced in arrears. Payment will be taken from the card you registered with us 3 days after the invoice.
What caller information will you send me?
We would usually ask for the caller’s name, the company they are calling from, a contact number and who they are looking to speak with, along with a short message. If more information is required then contact us to discuss our pay per minute plan will cover your needs.
When will you answer my calls?
We will answer your calls 09:00 to 17:00 Monday to Friday, excluding bank holidays. Outside these hours we can divert your calls to a voicemail. We can pass on any messages received for you; for unlimited voicemails this will cost only £10 per month!
What kind of number will you provide me?
No matter what area code or national number you require we can provide it for you. If you require an 0800, 0207, or 0208 number then there may be an additional charge. Contact us to discuss which number would best suit you.
How do you answer my calls?
We will answer your calls in your company name. Our team is made up of 5 members who will answer your calls, allowing your customers to build rapport and recognise the same professional and friendly voices with every call. We can also follow a script if required.
What about calls out of hours?
If you are concered about missing calls out of hours we can offer you a Personalised Voicemail for £10 per month with a £10 set up fee. This will allow you to provide a bespoke answer message and be notified when someone leaves a message.
Really Simple to setup and implement. Now have a registered Office address for my Company.I would recommend to others needing a separate mail address for correspondance.
I'm delighted with the service I've received from Clyde Offices so far. The team has been helpful and communicative.
Just signed up with Clyde and happy with the service and price so far - an absolute steal with their 75% off introductory discount. Thank you, Clyde Offices - looking forward to working with you.
Been using Clyde offices for 1 year, brilliant service just renewed for another year.
Very easy set up process, great address for buisness , looks better than a home address in my opinion
Very pleased so far with Clyde offices. very quick and easy to set up and they keep you informed of any developments.
Very efficient and friendly service. Excellent value for money. Strongly recommend this service. Have used this service as my ltd company registered address and hence get correspondence forwarded to my home address.
Very easy sign up, clear and fast communication with competitive pricing. Just joined and hoping the service is as good as the sign up process.
Great service, great rates and quick admin staff replying to emails and sending through stuff very quickly. 10/10 would recommend if looking for a virtual address in Glasgow for business or private company purposes.
I recently signed up to Clyde Offices and so far I couldn't be happier with the experience. From the moment I initially enquired about their services to signing up, their communication has been prompt and efficient. The sign-up process was incredibly easy and straightforward.
Recently joined Clyde Offices and the whole process has been so easy. From signing up to the initial engagement from the team, the whole process couldn't have been better. would highly recommend.
I would like to recommend Clyde Office for friendly and professional service. The set up process was easy and straightforward.
Only recently joined, however, I am really pleased with the ease of joining, the promptness of engagement and the general engagement received. Thank you.
Setting up a new registered address for my business was so stressful with all the other challenges a new business faces. Clyde Offices took all the stress out of it. The service was so simple to use and we're very happy with the ongoing relationship.
The registration with Clyde Offices was easy and efficient and the fee was very reasonable. I've been with them for a few weeks now and have been very happy with the service. Responses to a couple of queries I had were prompt and resolved easily. I would happily recommend this service.
Really happy with the service so far very proactive and happy to help us with whatever we need
I am totally enjoying the services. This is one of my best decisions I made beginning of 2024.
Not long started using this s service and so far amazing. Easy set up and very fast.
Very fast service , address sent via email immediately after purchase. Attentive staff and customer service
Found these guys, easy to follow online instructions. Quick to set up. Very fast response times to welcome us on board. Not yet used their services, but I'm sure they will be great!
Quick and easy to set up, very competitively priced with good support and friendly follow-ups.
Clyde Offices provided us with a consistent and really good service for almost 4 years. Gerry was always at the end of the phone to help us with our queries. I would recommend Clyde Offices if you are looking to add value to your office needs, i.e. outsources answering service etc.
I was looking for a mailbox provider as I am studying and I live abroad. I found Clyde Offices and they were very helpful in answering my questions. Very reasonably priced and would allow me to receive a few parcels. I highly recommend them and I will be using them for many years. The staff were very attentive and friendly.
This is a great idea if you have your own business but would like an address in the city centre on top of, or instead of your own address or other location.Allows you to advertise as being based in the city centre.Anytime I had to contact the offices the staff were great and very helpful. I didn't need to contact them much at all because the process is so easy and straightforward.
Can't fault the service; long may it continue. A good choice for most I would think
Clyde Offices were very helpful and informative when setting up an account with them, they provide the full service at competitive prices and no additional fees.
Setting up my virtual business address with Clyde Offices was so quick and easy to set up in minutes. They also were in email contact to make sure everything was ok and if I needed any other services from them just to make contact with them. I couldn't be happier with the service I received. Thank you
Very good experience working with the team at Clyde Offices. They have been helping us out for over 5 years now and couldn't survive without them.
A vastly superior service from Clyde Offices than any of the corporate virtual offices I have used in the past. A fab team, very efficient and friendly, always very helpful. I would recommend them one hundred percent. Great Central Glasgow location if you ever need to visit.
I hired a mailing address through Clyde Offices for two months and the service was hugely helpful during that time. I rented some camping equipment for my hiking trip and could only find it for mail delivery; because I flew in from the USA, I needed an address in Glasgow and it so happens their office is very near the train station so this plan worked out perfectly as I set out Monday morning for my trip via train. In addition to easy communications and set up, the service worked with me on my order so that delivery time and pick up were arranged and I had no issues arriving and picking up as planned despite an awkward delay between delivery and pick up. My box was also large, which was certainly an inconvenience for them to hold for a week, but they understood my situation. I recommend Clyde Offices if you are seeking a mailing address in Glasgow.
I have found Clyde Office to be 100% committed to all work that they carry out for people. Very helpful polite and trustworthy.
Alan and the team have been a real find for me. They do my reports and deal with all my mail for me. They automatically scan my mail over to me so that I can pick it up on the go, I could not recommend them enough for a small business like me. It's true what they say if you don't have an admin person then you are the admin person!
Clyde Offices provide me with an incredible service that is invaluable. They help me manage my business. I use for call answering, mailing address and also they help with some of my admin via the virtual assistant service. 5 stars for sure.
Sign up was straightforward, and got a virtual mailing address confirmed within minutes. Would recommend.
Amazing service for a new startup. Understands my business needs and always happy to offer solutions. Professional staff at the end of the phone every time.
The staff are professional and timeous in their communication to customers.They give you confidence to work anywhere in the world and they handle your administration in a fantastic way.....keep it up...
