Identity verification for existing customers

One last step

Complete a short identity check so we can activate your Clyde Offices address. Required once under UK anti-money-laundering rules.

Start now

Takes less than 2 minutes · Passport or driving licence

  • Encrypted and secure
  • Reviewed in Glasgow
  • Needed before activation
Before you start

Use a clear, readable document

Have your passport or driving licence ready. Take the photos in the Didit check on this page. Screenshots, scans, photocopies and photos of a screen may be rejected.

Watch the Didit check: photograph your ID, then take a selfie.
Examples showing a clear passport photo page and common passport photo mistakes

Passport

Photograph the clear page inside with your photo and details — not the cover.

Examples showing a clear driving licence photo and common driving licence photo mistakes

Driving licence

Photograph the front and back of the same licence clearly.

For a clear photo

  • Writing sharp and readable
  • Document straight, all four corners visible
  • No glare, shadows or fingers over the page
Please note: scans, photocopies, screenshots or photos of a screen may fail. Do not photograph a passport cover or mix two different documents.
Important

Do not email your documents

Identity checks must be completed in the secure Didit process using Start now on this page. Please do not email photos, scans or copies of your ID — we cannot accept those instead of the online check.

What happens next

We’ll finish the review

  1. 1
    Start the check on this page
    Use the Start now button. Complete it in Didit, not by email.
  2. 2
    Photograph your ID
    Use your passport or driving licence in the Didit flow.
  3. 3
    Take the selfie
    Follow the on-screen prompts to finish the check.
  4. 4
    We confirm when your address is active
    Reviews run Monday to Friday, 9am to 5pm. We will contact you if anything else is needed.
Start now