Mail preferences
Choose scan or forward, and add mail-handling credit from £10.
Set mail preferencesCustomer help
Use these pages to set mail preferences, verify your ID, or ask the team to change your account. There is no customer login yet.
What would you like to do?
Collect your mail
Collection is free at 48 West George Street, Monday to Friday, 9am to 5pm. No form is needed.
Office contact detailsScanning and forwarding
Scanning is 50p a letter plus 5p a page. Forwarding is Royal Mail postage plus a 50p handling fee.
Set scan or forwardID verification
Submit your ID here. Your address stays inactive until that ID is approved.
Verify your IDUpdate your payment card
Change the card we charge, securely online.
UpdateContact the team
Call 0141 255 0624 or email us, Monday to Friday, 9am to 5pm.
Contact usIf your enquiry is about mail we have contacted you about, reply to that email so we can match it to your account.
Questions about your account?
Here are the most common things customers ask when setting up or using their service.
There is no customer login yet. Use the links on this page for mail preferences, ID verification and contact. Ask us if you need a card or account detail changed.
Address services can only be activated once your ID verification has been completed and approved.
You can complete ID verification at Verify your ID. This is required before we can activate address services.
Use the mail handling setup page to choose whether you want to collect, scan or forward mail.
We log your mail and email you to let you know when any mail or parcels arrive for you.
Yes. You can collect mail from our Glasgow office during opening hours.
Yes. Mail scanning is available at 50p per letter plus 5p per page.
Yes. Forwarding is Royal Mail postage plus a 50p handling fee.
Change the card we charge on the secure payment page.
Contact our Glasgow team via our contact page with your business name and the email address used to sign up, and we will help locate your account.