Complete ID verification
If your address has not been activated yet, complete your secure identity check here.
Start ID verification Customer access
You don't need a login
Most things can be managed directly using the options below. There is no customer portal yet, but you can still complete verification, manage your mail and update payment details online.
Manage your mail
Choose whether to collect, scan or forward your mail. You can also add credit for scanning and forwarding.
Set mail preferencesUpdate payment details
Need to change the card used for your recurring service payment? Update your payment details securely here.
Update payment detailsNeed anything else?
Email info@clydeoffices.co.uk or use the contact page and our Glasgow team will sort it.
Contact usA customer portal is on our roadmap — we’ll email all customers when it launches.
Questions about your account?
Here are the most common things customers ask before logging in or setting up their service.
Use the customer login link on this page. If you are a new customer and do not yet have access, complete the relevant setup or verification steps first.
Address services can only be activated once your ID verification has been completed and approved.
You can complete ID verification at /verify/. This is required before we can activate address services.
Use the mail handling setup page to choose whether you want to collect, scan or forward mail.
We log your mail and email you to let you know when any mail or parcels arrive for you.
Yes. You can collect mail from our Glasgow office during opening hours.
Yes. Mail scanning is available at 50p per letter plus 5p per page.
Yes. Mail forwarding is available at Royal Mail postage plus a 50p handling fee.
If your payment method needs updated, contact us and we can send the relevant secure payment update link or instructions.
Contact our Glasgow team via our contact page with your business name and the email address used to sign up, and we will help locate your account.